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Business Profile

Charter Boats

BB Riverboats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Boats.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase tickets for a riverboat cruise online. Unfortunately, the information was not received that the tickets were not purchased. I have called ************ several times and they will refuse to refund my money.

    My booking reference number is ************. I am not sure if this is a legitimate company representing the riverboat company. The *** **** ***** company is in ******* and the ***********.

    All I want is my money refunded.

    Please call me and I will better explain.

    Business Response

    Date: 10/11/2024

    *** **** ***** is a 3rd party ticket seller for BB Riverboats tickets.  All transactions with *** **** ***** must be handled within their terms and guidelines.  BB Riverboats cannot refund any money for this reservation because it was not collected by BB Riverboats.  I am very sorry for your inconvenience.  If tickets would have been purchased through our website, we could help you directly.  Unfortunately since you chose to purchase through a reseller, you have to go through their terms and conditions to get a refund.  

    Customer Answer

    Date: 10/17/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    How was I suppose to know the ************ was not the correct website?  Would the company accept the tickets if I knew they were purchased?  Will the company exchange the tickets for another day?  

     

    Your third party company disconnected the call and did not call back.  Why is this company representing BB Riverboats?



    Business Response

    Date: 10/22/2024

    *** **** ***** like *******, *******, or ****** are third party ticket sellers that attractions and experiences from all over the world use to expand their marketing reach to sell tickets.  They have their own policies that if you choose to purchase through these sites, consumers have to adhere to.  If you give me your reservation information so I can make some sort of confirmation of your sale, we will be happy to let you exchange that value for a future cruise.  Again, I apologize for your misunderstanding, but unless you purchase from us directly, there is very little we can do.  If this is acceptable for you, you can email us your purchase information to ********************* and we can have a ticket agent reach out to you to make your exchange.  

    Customer Answer

    Date: 11/06/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    *** **************

     

    Subject: Resolution of BBB Complaint #********


    Dear BB River Boats,


    I am reaching out regarding my BBB complaint number ********. I would like to resolve this issue and hope the email I received from BBB will be honored. 


    For your reference, please find the correspondence below, which was sent to me in November 2024.


    The information requested is ************. This was provided to me by ************. You may send my tickets/ vouchers to: 


    *** * ********
    ** *** *****
    *********** **** *****


    Thank you for your attention to this matter.


    Best regards,  
    *** ***** ********
    cell - ###-###-####
















    *** **** ***** like *******, *******, or ****** are third party ticket sellers that attractions and experiences from all over the world use to expand their marketing reach to sell tickets.  They have their own policies that if you choose to purchase through these sites, consumers have to adhere to.  If you give me your reservation information so I can make some sort of confirmation of your sale, we will be happy to let you exchange that value for a future cruise.  Again, I apologize for your misunderstanding, but unless you purchase from us directly, there is very little we can do.  If this is acceptable for you, you can email us your purchase information to [email protected] and we can have a ticket agent reach out to you to make your exchange.  








  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off this was suppose to be a buffet, soon as we depart they said the buffet was over and they were not putting anymore food out. I had just sit down and never got anything to eat but some potatoes. For 75 dollars and we had almost 30 people is unexcitable. We also paid for a birthday package when ch was suppose to include champagne, ballon’s, ice cream, shrimp that we never got. I would never and I mean never ever refer or come back to this establishment and will be disputing all my chargers

    Business Response

    Date: 04/24/2024

    On 4/20/24 we had a group of 30 at table 252, this group booked individually. They all arrived around 6ish but the group didn't get on till around 6:40 or so, once they gathered in their assigned area and finally got seated around 7ish the staff proceeded to break down the secondary buffet so that we could combine it to our primary buffet.  This is standard protocol.  The customers were upset because they were under the assumption our buffet is open the full duration of the cruise when it is stated on our website that the buffet is open for 1.5 hours starting when we board at 6p, so complete closing of the buffet would be at 7:30 pm.  My cruise director explained to a woman from their group that the buffet is not all you can eat, it completely shuts down 30 minutes after we leave our dock.  The sister of the customer who's birthday it was, got upset because the buffet closed and a server explained this to the group but the sister began to get rude and nasty with the server, yelling and being aggressive. To compensate them for this issue we made 20 appetizers for their 4 tables that were divided between the tables.  Each table received one shrimp, one meat and cheese, one chips and guacamole, potato cups, veggie tray and cheesecake dessert and even gave them 4 bottles of ***** Champagne, which was on top of the "over the top" package they purchased from us. This package includes shrimp, flowers, a balloon bouquet, and one free photo. Towards the end of the cruise after we had compensated them with all of this, they even broke a sneeze guard that was sitting on our back buffet and one of our flower decorations that sat on our buffet.  It is our stance that we made every attempt to remedy any complaints the customers had while onboard.  We have reached out to the group and have offered to refund the food portion for the dozen or so people who were not able to eat before the food ran out.  As far as this BBB complaint goes, we believe we have attempted to and are currently trying to remedy anything directly with the customer who booked the party.  Some have accepted this compensation already.  We will continue to deal with this issue internally.  Photos of what we did to remedy the situation are attached as well as photos of the damage incurred by their group.  

BB Riverboats is NOT a BBB Accredited Business.

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