Complaints

This profile includes complaints for H Johnson Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H Johnson Moving & Storage has 2 locations, listed below.

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  H Johnson Moving & Storage

  1733 Monmouth St. Newport, KY 41071

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  H Johnson Moving & Storage

  1 Louise Ct Ludlow, KY 41016-1590

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H Johnson moved my belongings on September 27, 2024. In the process, the movers hit a Victorian Newel Post Lamp statue on my staircase causing it to fall approximately 5' and shatter into many pieces. A replacement (if it could even be located is approx $3,000). The movers acknowledged their fault in causing the damage, it was noted on the final form as "broken statue." I obtained an estimate for repair of the statue and, as requested by H Johnson, submitted that estimate and the proof from the move that the movers admitted to breaking the statue on October 3, 2024 (attached). H Johnson said they would reimburse me for the cost of the repair, so I had the statue repaired. I have had numerous conversations with "Wayne Jr." and others at H Johnson about the claim (10/15/24, 10/16/24, 10/28/24, 10/30/24, 11/18/24, 1/7/25, 1/8/25, 1/9/25, 1/20/25, 1/25/25, 1/28/25, 1/30/25, 2/10/25, 2/19/25, 3/5/25, 3/18/25, 3/21/25, 4/4/25, 4/22/25, 4/29/25).
  At some point, I was told that their insurer denied the claim. Wayne Jr. told me that the company had cash flow problems. I explained to him that I was not willing to be their creditor - I needed to be reimbursed for damages they admitted to causing.
  Wayne Jr. admitted that they owe me $916.30. He told me on February 19, 2025 that he would send me $200 on February 21 and the remainder on March 7. I did not receive either promised payment. I left numerous messages and had conversations with Wayne Jr. in March and April. I spoke to Wayne Jr again on April 29, 2025, and he said he would process the payment if I sent him proof that I paid for the repair. I sent the requested documents on April 29, 2025 (attached).
  I have complained that H Johnson is using me as a involuntary creditor. I want them to pay me what they have agreed to pay me based on damages done by their employees.
  Please help me recoup $916.30 which H Johnson admits it owes me