Complaints

This profile includes complaints for Realiant Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Realiant Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Realiant Property Management

  100 John Sutherland Dr STE 6 Nicholasville, KY 40356-2424

• 

  Realiant Property Management

  PO Box 352 Nicholasville, KY 40340-0352

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has rented from Realiant Property Management for two years. On June 1, 2024, we decided to submit a notice to vacate from our rental property due to the rent price (not just the property but the city overall at the time). In the notice to vacate, submitted via their application AppFolio we included a forwarding address. On July 3, 2024, we completed a walkthrough inspection and turned in our keys. It was mentioned that no forwarding address was on file. We were instructed to send a text message with the address—which we did the same day. Later, we were informed that the deposit would take 60 days to be returned. (Pretty standard not the problem) My husband called the office and left a message inquiring about the status of our deposit on Wednesday, September 4th. We were informed that our deposit was being processed to be mailed out that same week. Thursday, September 12, both my husband and I called with no answer. Later that same day, my husband was left a voicemail by an employee with Realiant, stating that the deposit would take 60 days to process. On Friday, September 13th, My husband and I called again to arrange an in-person meeting to collect the check. As of today, Monday, September 16 we have not heard back from Realiant as far as any text, message or calls. They have local offices as well as a centralized office. I won’t expel the details of our current financial situation that has made this check so imperative to receive, but I would like to reiterate the theme of no live communication, no sense of urgency/empathy and overall subpar quality of service.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Viewed/ applied for unit on 9/3/24 for $160.I then called several times, left unreturned msgs and was able to get someone at 9am to ask about pet info and if anyone else had applied for that unit.I was told no.Meanwhile we received emails to submit pet info(for another $30).My husband did so online and finished by Noon.At work, I was unable to check, but when I did at 4pm, I noticed an email from Reliant that was sent at 1pm.I opened to find out that the unit (that as of 9am that day, no one else had applied for) was rented and no longer available. I was shocked and appalled as I realized we had just paid $160 for nothing!I called several times until someone answered and spoke w/ the same person that told me ONLY 4 HOURS AGO that no one else had applied to that unit but there was more expensive unit available (bait and switch).Then the "shell game" began as she tells me we would need a co-signer, i.e.another $65 fee to pay.We do not understand how a unit that had only one applicant(us) at 9am was rented out by 1pm.Especially when the background process takes up to 10 days.We were never made aware of the need for a co-signer until AFTER WE PAID $160 in fees.And as for our credit,yes,we don't have any.We buy what we need such as our vehicle to avoid interest rates but to say that no credit is worse than bad credit?If anything, it proves how financially responsible we are.So the needing a co-signer ploy is insane.Then have the audacity to offer us a different unit,site unseen,and place our trust in the hands of a company so corrupt is insulting.Your slum lord tactics took food from my family's mouths.A full refund for the app and pet fee is the only way to resolve this issue.You should have your license revoked and charges brought against you for extortion, and false advertising.Stop preying on blue collar people like us.I file this complaint with no remorse for any results of such.So do the right thing and refund our money as it was paid under false pretenses.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a rental application and then toured the property. After touring the property we were interested but had already filed out the application. We told the lady that gave us the tour and she said that she couldn't help us but gave us a business card to email or call someone. Hard to reach anyone by phone and not one replied to our email. I finally got ahold of someone today and requested a refund for me rental application that was not processed and that they refused to contact us back on. I would like a fill refund of the $60 app fee and $25 for the pet app fee. I will never use this company again and would not recommend anyone in the future to. Seriously unprofessional!!!

  Business Response

  Date: 08/10/2023

  From: ***** ***** ************************
  Date: Wed, Aug 9, 2023 at 4:15 PM
  Subject: Re: You have a new message from Louisville KY BBB complaint #********
  To: Better Business Bureau ******************************** ********************

   

  We authorized the third party application ACH company to refund this person's payment already. This case has been closed on our end. 

   

  Thanks,

  *****

   

  Dispute ID

  **********

  Amount

  $60.00

  ********** ****** ******** ******** ******** ********** ******* ***** ********** **** ************** **** ********* * ********** **** ********* **** ******  

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to rent from them and explained that we made enough money but our credit needed help and we had a co-sighner with perfect credit for that. They instructed us that would be fine and to have everyone fill out a non refundable application fee....including our dog for a total of 95 dollars. After collecting all our fees they then denied us within 2hrs of the dog application and never ran our cosighners application or credit and will not return our fee. Its says non refundable but thats to process the application and hers was never processed. They lied to pur face and then said the cosighner was not for credit it was for the 2xs the rent. That makes no sence and that isnt why they told us to use a cosighner. They told us to use a co-sighner for credit. How is this legal to lie and take money from people???

  Business Response

  Date: 09/15/2022

  Your credit score is 433 and there are 2 recent write offs of 2 loans within the last 3 years. ****** ***** the leasing agent for your account said she did not tell you a co-signer would be possible. Please let me know who told you a co-signer would be approved. Thanks

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application for a rental property on August 11th. The website states it will take 3-5 business days to process an application and that someone will contact you regardless of you getting accepted or denied. It is currently August 30th and I have yet to hear from the company. I never even received a confirmation email stating they received my application. I’ve called and spoken to a “******” several times who has informed me that a third party manages their applications and that she was unable to help me. I’ve asked to be directed to their third party, to make sure there wasn’t an avoidable hold-up, and she told me someone would reach out. I have never heard back. They are now screening my calls and will not answer the phone. On top of all of this, once I submitted an application for both my fiancé and I, which was as advertised $70. I was informed my application would not be processed until I pod an application fee for both of my pets at another $20 each. So at this point, I had already committed $70, but felt compelled to pay an additional $40 which was not advertised. This Per Screener promptly sold my information and I am getting inundated with spam emails regarding pet insurance and other services. I would like to receive my full application fee of $110 as a refund and inform anyone else about this fraudulent company.

  Business Response

  Date: 08/31/2022

  My staff has reached out to you multiple times by email which is how we correspond with applicants requesting more information we need for your application. You have failed to respond to those requests. Attached is a screenshot of an email that was sent to you on 8-15. We conduct Credit, background, and pet screening through third parties when you submit your application which charge us for those services therefore applications fees are non-refundable. If you have any questions you can email me at *******************.

  Thanks,

  ***** *****

  Customer Answer

  Date: 09/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
   
  The file you attached was blank. The business never emailed me.

  
  Sincerely,
  
  ****** ********