Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We committed by signed contract with —- (owner) of Pine Mountain Design in May 2023 to build a deck, total amount of $22,000. He was to start in July 2023, did begin late August 2023. From there it went downhill. After several months and many broken promises and poor communication, he apparently hired a subcontractor, who did some of the work, but after speaking with them one afternoon, —- (owner of PMD) had not paid them any money and they refused to return until they were paid. To date, we only have a partial frame of the deck and have paid over $18,000 to him. He will not return phone calls, messages or any correspondence. I just want the deck completed and hoping the BBB may be able to get a response.

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Timeline of Events
  - Sat, May 4–1st contact w/ ***** ******** of Pine Mountain Design, came to our house, looked at our deck, took measurements, said he would draw up plans for a replacement deck and contact us in a few weeks.
  - Tue, May 14–******** called to set time to go over project contract with us.
  - Wed, May 15–He called again. Will go over contract, May 18, 9:30am.
  - Sat, May 18–Reviewed contract w/ him. Said we needed time to review contract.
  - Tue, May 21–******** called, asked if we’d signed contract yet.
  - Wed, May 22–He called, asked if we’d signed contract yet.
  - Thu, May 23–He called, asked if we’d signed contract yet.
  - Wed, May 29–He called, asked if we’d signed contract yet.
  - Mon, June 3–We called him, set date to review/sign project contract, provide deposit check.
  - Tue, June 4–We met, discussed project. Asked that our project plans be submitted to city for approval. He agreed, added $600 to the cost of our project for total of $12,144. He left with a signed contract and a check (#3771) for $4,448.16. He said it'd take few weeks to finish up current job and submit our plans to city.
  - Thu, June 20–Called the Fayette Co. Building Permit Office (FCBPO) and inquired to see if ******** had submitted plans for our deck. He hadn’t. They disclosed that his insurance had lapsed, that it would have to be renewed before he would be able to submit any building projects. ******** has cashed our check.
  - Mon, June 24–Called ********, asked for an update. He stated he had some medical issues, intended to complete current job, would finish our plans in 2 weeks.
  - Thur, July 11–Called the FCBPO again. ******** was still not in good standing.
  - Thur, July 11–Called ********, asked for update, he said he was running behind, would file plans w/in 2 wks.
  - Mon, Aug. 19–Called the FCBPO again. ******** was still not in good standing.
  - Mon, Aug. 19–Called ******** 3 times, his cell number was out of service.
  - Sat, Sept. 28–Still no contact with ********.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with ***** ******** of Pine Mountain Design on April 10, 2023 for a pool deck/screened porch. 22x43’ deck and screened in covered porch 12’x16’. Total cost 21,650.00. Agreed to pay down payment at time of contract, middle payment at time of materials delivery (8/18/23) and draws made by contractor on balance as needed up to 90% with final payment upon completion. Per contractor, Permits delayed start of project from April til August. ***** ******** sent a subcontractor “******* to begin deck build mid-August. ****** worked quickly once ******** had materials delivered. After weeks of Mr. ******** not responding to messages he sent ****** to complete the stairs and handrails on Nov 7. On Nov 30 he sent someone to begin framing the porch, and on 12/1 asked for more money. On Jan 4, we still had unfinished project and he said he would finish in a few weeks. As of today, May 11, 2024 our project remains unfinished and Mr. ******** is no long responding to requests for updates on the project. We have paid 95% of the total- $20,433.32 and have waited for months. We have seen on his social media that is advertising for new work and he has been moving on at least one other persons new project rather than ours.
  
  Additionally, the subcontractor named ****** who did 90% of the labor stopped by and said that Mr. ******** has not yet compensated him for the work he did building the pool deck in August-November of last year. I would like our project to be completed. And I would like to help ****** be paid for his hard work. Mr. ******** seems to be either heavily mismanaging his business or purposefully delaying projects and not paying workers. He has drawn so much off our balance that I do not think he is motivated to complete our job. Since he is not responding, I am hoping the BBB will be able to contact him and get a response. Please note the number you have listed is outdated his current number is +* ***** ********