Reviews

Review Details

• Review fromGerald L

  Date: 08/30/2024

  2 stars
  They seemed to be very knowledgeable and honest up front. They had my 2002 **** F-150 transmission changed in 5 days. I went in and paid the balance and arranged to pick up the truck later. It was just under $4500 total and it came with a 12 month unlimited mileage warranty. I went to pick up the truck, started it and immediately noticed a vibration that was not there before. I called and talked to David, dropped it off a few days later and waited on them to call. David called a day later, said the scanner showed no issues. He said it’s only vibrating at idle and I should drive it but he needed it back in at 30 days for a check up. I was told about no specific day for the check up. I went back in on Aug 30, 2024. David was not there. A lady greeted me and I told her I needed to have the 30 day checkup done. She said “We only do those on Tuesdays and Wednesdays when they have someone available”. Then she asked me if I was going to bring it in on a Tuesday or Wednesday. I told her I worked and would have to drop it off. She said that would be fine but if I didn’t get it within 30 days, it voids the warranty. The only receipt I got has a follow up inspection block with “30 day required to validate warranty” marked but this was not pointed out to me. I also was not informed that they only do the inspection on Tuesdays and Wednesdays. They may be within their legal rights as to what they’ve done to me, but I will never do business with them again. The transmission shifts just fine but the vibration is unacceptable. Excessive vibration causes abnormal wear.