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Business Profile

Motels

Sleep Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at the Hotel October 31st thru November 3rd. On November 2nd when I was watching TV in my room, a mouse climbed on one of our bags and ran away when we reacted. The Hotel told me there was nothing they could do except put traps down. I requested to move rooms because my 16 month old nephew was with us. They moved me to a smaller room. When I checked out, I asked to be compensated for not having the room that I originally paid for. ******, the receptionist said that she had spoken to the General Manager, ******* ***** and that she was going to put my statement on her desk and I would get a call from her. I waited a week and did not get a call so I called. ****** was who answered the phone and said ******* was in a meeting. I left a message and ****** said that she had given her my statement and she was sorry but did not know why she had not called me back. I waited 3 more days and then called again, ****** answered and said ******* was helping the cleaning staff and was not available. I called back again and ******* answered the phone. I told her who I was and she claimed that she had NEVER heard about the incident. I asked who was lying? She or ******? She replied that ****** was new and she was not sure what happened. I let her know what happened and that I was downgraded rooms and that I felt like I should be compensated and my price adjusted. She said that she would have to talk to her Manager but would call me back with in an hour to let me know what she could do. She never called me so later that day I called and got ******. She was very apologetic and surprised when I told her ******* said she was not notified about the incident. I asked her to let ******* know that if she did not call me I would be forced to go to the BBB and leave a review. I have been trying to be understanding but ******* has not handled this properly. I want to be charged the correct price for the smaller room.

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 6, 2023 we entered the hotel at **************************************************** was made by choice hotel. Clerk ************** checked us in having us to swipe the card it said it was approved but she said it wasn't, so she asked for my husband credit card again and she keyed the numbers in herself, after my husband checked his account too much money was taken off the total was supposed to have been $192.06 we were told from the choice reservationist, but she charged $192.07, after speaking to her about it she said it would be back on at midnight it wasn't. We then found out we had to stay a extra night Wednesday November 8, 2023, so my husband paid for another night with a different credit card he told her not to use the card on file but use the new card she was given. But she used the used the old card and the new one anyway even though my husband said not to, so she charged us for six nights but we were only staying three nights, two at first. We spoke to a manager *******/ ******** she said she was going to contact her boss to see if the money could be put back on the card before we left Thursday morning November 9, 2023 but as of leaving there was no refund the clerk ************** never apologize to us my husband was very upset. He has high blood pressure and he is a diabetic we were there to help our son move into his apartment not to get taken by a hotel desk clerk and the bad thing about it is she didn't do anyone else like that she knew exactly what she was doing working there that long. We're still waiting on a call.

Sleep Inn & Suites is NOT a BBB Accredited Business.

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