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Business Profile

Drug Abuse Information

Landmark Recovery of Louisville, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

This profile includes complaints for Landmark Recovery of Louisville, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Landmark Recovery of Louisville, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $20,000 for *** ***** to attend rehab at Landmark Recovery beginning Oct. 1, 2023 for 35 days. On Oct. 5, 2023, Landmark sent *** to the ER and he was unable to return to Landmark. He was only there 5 days. When I paid the $20,000 they did not communicate their refund policy and if you look at their website online it only says that "for self-pay patients, refunds will be issued at the "rack rate' established by the facility fee schedule." There is no facility fee schedule available online. *** was taken to the ER because he was gravely ill and received improper medical care while at Landmark Recovery (he did not see a doctor in person and only saw a nurse for the first time on Oct. 5th when they then sent him immediately to the ER). *** has remained gravely ill and is sober so he has no need to return to their facility. They have refused to refund a pro rata portion of the $20,000 (30/35s of $20,000). They said that there is a fee schedule posted in the "lobby" of the facility - however, it was not available at the time that I committed to the purchase over the phone (we were not at the facility and they made no mention to me that the refund, if needed would be based on a fee schedule posted in the facility lobby. I have written to them requesting a refund and they have refused to issue a refund. It is nearly criminal that they take advantage of someone when their loved one is so seriously ill. I respectfully ask for your help in receiving an appropriate pro rata refund (30/35s of $20,000).

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