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Business Profile

Car Wash

CCF Carwash System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/22 I went to CCF car wash located at **** *** ****** ***** ********** **. 42303. Email address unknown. Phone no. ************. I inserted a $20 bill for a $10 car wash and did not get change. The printed receipt indicates there was an error and that I am due a $10 refund. There is seldom anyone working at the wash but they do have a box for comments. I left a comment explaining the situation. After several days with no response, I called multiple times and got no answer. I have gone back to the wash multiple times hoping an employee would be there but there never was. On 8/11/22, I left a second comment in the box. While doing so, I noticed other comment cards dated in July so obviously they don’t check the box often. After a few days, still no response and tried calling again many times, only getting a busy signal. As of today, I still get a busy signal. I have attached a copy of my receipt as well as the second note I left in the comment box. I am seeking only my $10 refund.

    Customer Answer

    Date: 10/10/2022

    ********** ********* ******* *********
    ***** **** ********* **************************
    ***** **** *** ** **** ** **** **
    ******** *** *** **** * *** ******* **** *** ********** *** ********* *********
    *** ****** ******** ****** *******************************

    This has been resolved. 

CCF Carwash System is NOT a BBB Accredited Business.

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