We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetic Dentistry

Owensboro Family Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/11/24 my 14yr old daughter had an apt for a routine braces checkup. Without being consulted prior, during or post visit, the dentist ***** ******** removed her braces and didn't even provide a retainer to prevent her teeth from shifting, rendering the previous work pointless. When I inquired as to why I was informed that she needed more extensive treatment and needed a specialist. An orthodontist will just put more braces on which they agreed with, begging the question again, why did they remove them. I was then informed that the hardware is the dentists property and they sterilize the hardware and reuse them! They were compensated by myself and the insurance company for the hardware and the work yet they reuse the hardware and are compensated again and again with each reuse. I was also told that I wouldn't have full benefits any longer moving forward with the specialist due to the benefits already being used for the previous hardware and work so I will now be out of pocket again for something I've already paid for. It is unacceptable for a medical professional to make decisions for a minor without consulting with the parent first. It is impractical and highly unsanitary for them to reuse hardware that has been in a patients body and lastly it is financially misleading for the dentist to be compensated over and over for the same hardware used on multiple patient

    Business Response

    Date: 12/02/2024

    we informed the complaintant that we will be refunding any costs for ortho. It will be refunded.  we are currently working with insurance for this.  it is up to the insurance company as to how much and when we can refund it. it is our intentions to refund the full amount.  

    we informed the patient 2 appointments in past that we may have to refer her to specialist.  Covid has put a strain on finding employees. we do not have enough workers to set aside the time needed to treat this patient.  this patient also missed some appointments making it harder to treat and the patient keeps popping off brackets thus delaying treatment.

    we do not reuse brackets. they are discarded. If administration stated this, they do not know what we do in clinic. they should have asked.

Owensboro Family Dentistry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.