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Business Profile

Garage Doors

Reed's Overhead Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Reed's Overhead Doors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reed's Overhead Doors, LLC has 2 locations, listed below.

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    • Reed's Overhead Doors, LLC

      1625 Breckenridge Streeet Owensboro, KY 42303-9008

    • Reed's Overhead Doors, LLC

      P O Box 22456 Owensboro, KY 42303-9008

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new garage door complete with tracks door shows up 10 weeks later they installed on old tracks and offered me 100.00 dollars that would not cover the tracks and labor to put them on so I turned down the 100.00 dollars and I’m asking for the track and the door be reinstalled looks like they are trying to take advantage of people to me

      Business Response

      Date: 08/12/2022

      Mr. **** placed an order for a new door and when it arrived we went to install it. When we arrived on site we realized the door had been sent with incorrect tracks. His door requires low headroom tracks so we completed the door using existing tracks so that his door would be in and operational. As this has happened before we offer a refund of $100.00 or we will come back and put in new track. He spoke with the office manager and stated he wanted the new track. We ordered it and when it arrived we contacted him to complete the job and he will not answer or return messages we have left him. 
      In his statement he states his desired settlement if "Finish the Job" but he will not allow us. 

      Thank you,

      **** ****
      Reed's Overhead Doors, LLC

    Reed's Overhead Doors, LLC is NOT a BBB Accredited Business.

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