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Business Profile

Mason Contractors

Lee Building Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

This profile includes complaints for Lee Building Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lee Building Products has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I added an addition to my home. lee Building products came to match brick and mortar of existing home addition. When brick was being laid, I told them it was wrong color. I told contractor also and the brick layer also. The salesman at Lee building products ordered wrong color mortar. Now I cannot get them to refund or fix it. I did call Jeremy Cannon the supervisor he came out and agreed it was wrong color. Told me he would talk to his boss, and I haven't heard a word. He tried to blame it on the contractor, but his sales guy is the one who ordered it. So, before I file a suit against them, I am trying to give them a chance to make it right.

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My builder ordered cinder blocks for a new build. I allowed Lee Building Products to charge $6000 on my credit card for any overages. I received the merchandise with total bill of 4,271.55. I was informed I would receive a credit for any materials not used once they were returned. Due to the weather, Lee Building has not been able to get to the excessive materials to be returned. In the mean time there is $1,728.45 worth of funds that are collecting interest and that I do not have access to. I have been told they will do not want to process two refunds, one for the return of the excess materials and one for the money owed to me. When I call last week, I was understanding and agreed, but now that there is no set date as to when they will pick up my materials so no set date as to when I will funds will be released, I am demanding my refund. I had to speak with 4 people today. I had to leave a message with ***** ******.

      Business Response

      Date: 08/11/2022

      To whom it may concern,

      Upon hearing the voicemail from the complainant on 7/29/22, I returned the call to learn of her desire to change to a partial credit payment before returning the remaining product for a final credit payment.  She was issued the partial payment on 7/29/22.

       

      ***** ******

      ******* *******

      Lee Building Products

      Customer Answer

      Date: 08/11/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ******* ********








       

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