We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Don Moore Honda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Don Moore Honda's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Don Moore Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Don Moore Honda

      4216 Frederica St Owensboro, KY 42301-7456

    • Don Moore Honda

      P O Box 968 Owensboro, KY 42302-0968

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they stole my new tires and put used tires on my new suv on 10//4/2024 I took my 2023 nisson rouge sv with 18721 miles for a required oil change and tech told me my car was in perfect condition and needed no maintainence i signed thepaperwork 3 times but he kept all that paperwork the paperwork he gave me said i had decined a new set of tires for 783.37 and the paper he gave me showed my brake fluid was in the yellow on the picture on the top car and that my tires were in the red with 18721 miles on them on the picture of my car on the bottom . he didnt say my tires needed roplacing at all till i said why you put down i declined tires but you never asked me and you said my car was perfect and. i went to dealer manager with referance no showing paper with my car brake fluid in yellow . on 10/5/2024 i spoke to manager bob at tayota and he took my copy of paper with brake fluid in yellow and switched it and gave me and paper that now shows my front and rear brakes are all red which was not what i gave him they switched paperwork to cover stealing my new tires and gave me paperwork showing needed immediate attention and the paperwork i gave him didnt need immediate attention which he kept my copy of brake fluid in yellow . but my original reciept dont say brake need immiate attention or declined brake service which proves they switched my papwerwork when he made a copy to cover stealing my tires to show my brakes were why my tires were bald to cover them stealing my tires but they forgot the original paper dont show my brakes as bad at all .the paper would automatically show my brakes were bad and have if i declined them but it dont because they trying to lie to cover they thief of my new tires . my paperwork with price and recomemdations shows no brake recomedations in yellow or red because they manaufactured these problems to cover they thief

      Business Response

      Date: 10/07/2024

      ******

      Thank you for reaching out, and we sincerely apologize for any misunderstanding. We want to assure you that the tires on your vehicle when it came in were the same ones when it left—at no point would we ever swap or steal tires from a customer. ********, your service advisor, recalls recommending new tires and quoting a price. He also remembers discussing whether your warranty might cover the cost, and we’re happy to assist you in submitting a claim.

      Please don’t hesitate to contact us with any further concerns.

      Sincerely,
      The Moore Automotive Team

      Customer Answer

      Date: 10/07/2024



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** ******

    Don Moore Honda is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.