Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter enrolled in classes at this service provider. We were lead to believe it was a month to month basis. Terms of the contract that they are trying to hold me to now were added after I signed the contract. Plus, I wasn’t given a copy of the contract until I disputed the charges with my bank that she continued to take out of my account. I refuse to be held responsible when terms of the contract were added after the fact, which makes the contract unenforceable. After providing copies of the contract, my bank even agreed that the contract had been modified after my signature and they reversed the charges. The merchant has taken me to collections for a contract amount that was added after I stopped payment because she kept deducting money from my account after we stopped using her services. This merchant is unprofessional and dishonest. She deducted $1822 from my account. The amount of goods and services provided was in the amount of $686. Which leaves $1,136 of unauthorized charges that were deducted from my account. She’s alleging I owe $1,590 due to the contract that had essential terms (amount and duration) added after my signature. I have supporting documentation, but get an error when I try to upload it.

  Business Response

  Date: 09/04/2024

  First of all, we don’t forge contracts and we read every single thing to her. The dates of service as well as the amount owed is all there and she knew what it was for - as we video every meeting. 2nd of all, we had no way to keep charging her as she turned her card off. She disputed claims with her credit card company and my merchant services provided the contract to her credit card company which they deemed legal and released the funds back to us. She will not be getting a refund as the paper work signed  states we do not do refunds. I have emails and texts proving she just didn’t want to pay for it anymore. She had every opportunity to contact me and have a meeting with me to go over any questions or concerns she had and she chose to ignore us. That is unprofessional. You don’t get to ignore people you owe money to. If she’s acted like an adult and called me like I asked we could have worked it out- but again, she chose to ignore me. 

  Customer Answer

  Date: 09/07/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the terms of the contract were added after my signature. The contract was not read to me. She talked the entire time, but it was not about the contract it was about how horrible the previous owner was treating her during the purchase. That should have been my first red flag that this is not a reputable business. When I showed my bank the terms that were added, the agreed that you could tell a difference and they reversed the debit and credited the money back to my account. Again, this merchant is being untruthful. I didn’t have a meeting because she is dishonest and having a conversation with her is futile. I do not owe money to her. I pay my debts and always pay on time and my credit report reflects that. I have evidence to back up my statements. I have attached the documents I provided to the collection agency and my bank. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 09/09/2024

  That is absolutely not true! I read every single bit of the contract to you as I do with everyone that walks in the door. Why would you be different? The terms were not added after your signature. We only have 2 programs. Basic training, and black belt training. You didn’t want her to be in basic as she already had martial arts experience. The basic training in a 6 month commitment and the black belt training is longer. It was made very clear to you. Never did I say anything about the previous owner as he and I are friends. Those  have been the terms of this business from the beginning. Why would I all of a sudden change it for you? I also have proof of conversations and texts, emails and lack there of and sent that in. You have given every excuse in the world to back out of your commitment. Your communication is lacking up until now- things could be settled and dealt with had we known what was actually going on. You didn’t do that so now make excuses for your lack of communication. When you owe money to companies and do not communicate or pay them, what do you think happens? 

  Customer Answer

  Date: 09/09/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: merchant has engaged in deceptive business practices, modified the terms of the contract after I signed the contract, and has been untruthful in claims. 
  
  
  
  Sincerely,
  
  
  
  ***** *****