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Business Profile

Motorcycle Dealers

Chase Motorsports, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 11th, 2023, I was considering purchasing a side by side and provided the salesman (****** **********) a $500.00 deposit. After several attempts to make the purchase, I was unsuccessful. I spoke with the salesman about my deposit being returned and provided my banking info for the return. The salesman said it could be 24 to 48 hours before it clears, and my deposit returned. Later that day, my banking website showed the return as "pending", until this morning 10/19. My banking website now shows NOTHING pending or deposited. NEVER did the salesman say the deposit was nonrefundable! I just want my money returned.

    Business Response

    Date: 11/16/2023

    We contacted ***** ****** and were able to successfully resolve the matter not long after the complaint/review was posted.  Here is the customer's updated response. "...After having some problems getting a purchase completed, and leaving an unfavorable review, the owner has contacted me to correct the issue. ***** ********, has committed to me that we can make things right and he seemed to be extremely sincere in working with me. That tells me, they are a very reputable company with a strong customer appreciation. Thanks *****!..."

    Thanks!!

    ***** Miller


Chase Motorsports, Inc. is BBB Accredited.

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