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Business Profile

Auto Repairs

MCR Tuning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted MCR about diagnosing and resolving an electrical issue I was having with my truck. They said they could fix it for around $3700 with $1500 Upfront. I agreed and paid the $1500. There have been multiple times where he would not respond to me for weeks at a time, and when he would respond it was with an excuse of vacation or covid or this or that. I got my truck back 10 MONTHS after I dropped it off. As far as I can tell nothing was even worked on with the truck and when I asked him about it still dropping power he said it was probably the alternator. I don't know a whole lot about vehicles but I know enough to know when someone is trying to act like its not their problem anymore. It had the same issues it had when I dropped it off except I had to put a transmission in the vehicle and my front bumper is cracked now along with a bent in grill. This is absurd for a "Business" to do to a customer. Costing me around $4500-$5000 in repairs for a transmission rebuild, a front bumper, and a grill. In the pictures uploaded you will find all of this information along with no response from him since I have gotten the vehicle back.

MCR Tuning is NOT a BBB Accredited Business.

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