Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my husband ordered windows doors and siding in March 2022 was told at that time it could take up to 20 weeks to get all of the material which we were ok with, then my husband passed away unexpectedly in June. I called Window World the week after my husbands services and ask if I could cancel the order was told no that the siding had been delivered. I have been calling since August to see when they were going to do the installation I told them that I was leaving in September for the winter and they promise the would start ever Monday in September and this is Tuesday September and they still haven't come out and have not called any time there has been an correspondence I have called.
Business Response
Date: 10/10/2022
I spoke with the homeowner on 9/29/22 and she informed me that my installers had gotten there about an hour after she filed the complaint. They were at the office loading the materials for the job. I responded to the complaint the same day (9/29) but the site locked up and I apologize it didn't come through. Everything is there and should be finished in the next couple weeks as it is a large job.
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