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Business Profile

Heating and Air Conditioning

Lusby Heating & Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My compliant is this: my ac needed replaced. The guy charged me for 4 lbs of freon knowing there was a leak. I needed a new unit not someone putting freon in to be leaked back out and especially for me to be charged 360 for it. I will pay the service call for him to come out, the $90 service fee for an hour, but I did not authorize for him to put that freon in.

    Business Response

    Date: 08/01/2023

    BBB, 
         If *** ******* feels that he has been cheated or took advantage of, I apologize.  I apologize for any inconvenience, we would never have done that intentionally to anyone.  He will NEVER receive another bill from us.

     

         Lusby's

         owner, ****** *******

  • Initial Complaint

    Date:12/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Lusby and requested a HVAC quote in September 2021. A unit was ordered in early November 2021.

    Lusby installed a garage hanging heater spring of 2022 but could not finish the job and it’s now October 2022. I called for weeks and they would not return my call. I finally got in touch with ****** (owner) and he indicated he would meet me on a scheduled day but again didn’t show up. I have called since and they won’t return the call or finish the job.

    I have responsibilities for multiple manufacturing plants throughout the Midwest and a couple homes. The lack of professionalism and follow up at Luzby is disappointing.

    Updated:

    After the initial ****** review in October 2022 Lusby called me and scheduled unit hook up. Lusby did not confirm a installation date so I called them to confirm. I talked to Lois Lusby and she said ****** Lusby was in the office she would get him on the phone. I heard her tell ****** I was on the phone and ****** said to tell ***** he wasn’t in the office. She replied I’ve already told him you are here. ****** answered the phone but did not appear to be coordinated on the final installation details.

    On November 8, 2022 Lusby installed inside gas line, exhaust vent and thermostat wiring. ****** indicated they would call BUD the next day and have outside utilities marked so they could install a short run of underground gas line. To date, the gas line has not been installed and Lusby will not return my calls with an update.

    Lusby provides good craftsmanship but is extremely unreliable on work scheduling and execution of a project. This project was confirmed in November of 2021 and its now December 11, 2022
    with no heat established in the garage/barn.

    Amazing!!!

    ***** ******

    Business Response

    Date: 02/21/2023

    We have resolved the issue with Mr. ******. We did the job and he was satisfied. 

     

Lusby Heating & Air Conditioning is BBB Accredited.

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