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Business Profile

Rehabilitation

Princeton Nursing & Rehabilitation Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****nceton again regarding the matter. ***** **** said that she would call **** ****, Supervisor at **** ****** to research the invoice and someone would contact me to resolve. To date, I have not received any return calls and my 85-year-old ****** has received yet another invoice for $188.86 that upsets her greatly as this is just another reminder, and she re-lives the passing of my ******. This is harassment. Thank you greatly for your help.

    Business Response

    Date: 03/13/2023

    Thank you for reaching out with your concern. 
    Resident had a 188.86 subscriber’s liability on residents supplement plan. It takes time for charges when they are for a copay on a secondary plan as we first bill and get paid on primary and then bill and get paid on secondary and only then turn around and bill remainder to family. We will write this off  for customer relations as the resident was told they have no balance and we will stand by our word. We  will reach out to family to assure them that we have taken care of their concerns. 

Princeton Nursing & Rehabilitation Center is NOT a BBB Accredited Business.

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