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Business Profile

Foreign Auto Repair

Harrods Creek Auto
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Harrods Creek Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrods Creek Auto has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shop replaced the power steering pump for my car. The repair failed and caused built up pressure to ruin the fitting from the power steering pump to the power steering pressure hose. The mechanic tried to make up for the damage by asking me to pay for the the power steering return line which is not leaking. The mechanic refuses to work on the car since we disagreed on what needed to be repaired. I would like a full refund for the damage he caused to the car. The car is now smoking and pouring power steering fluid. When I looked at the car the connection to the power steering pressure sensor was also disconnected from the sensor. This may have caused the car not to know how much pressure it had and it may have caused the car to burst power steering fluid. When replacing the lines the mechanic should also replace the o-rings that ensure the fittings don’t leak. The interior of the car was also dirty full of grease after if got it back. When the mechanic gave me the car the first time after he repaired it, it was not pouring power steering fluid from the o-rings. The car is pouring power steering fluid from an o-ring.

      Business Response

      Date: 09/15/2022

      Harrods Creek Auto replaced the power steering pump, missing pulley, and pulley fastener per the customers request. The system was leaking prior to the repair per the customers original complaint. I explained that we would need to install the pump and reinspect the system for any leaks. The technician replaced the necessary components including new gaskets from Toyota. During the post repair inspection the technician noticed that the power steering return hose and the power steering pressure hoses were leaking. The customer was informed of the leaking hoses and that they would need to be replaced. The customer was given an estimate for the replacement of the hoses and he declined the repair. He was advised not to let the power steering fluid get low as it would damage the pump and void the warranty. The customer stated he would repair the hoses himself. The power steering pressure sensor was installed properly and it designed function will not allow it to over pressure the system. If the sensor is not plugged in it is impossible for the system to be over pressured as the information needed would not be sent to the computer. 

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]



      Regards,



      ***** ****** *********

    Harrods Creek Auto is BBB Accredited.

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