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Business Profile

Grills

The Grill Doctor LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9th ****** came to my house. My wife was home. She continuously to contact me with the information on the job and the price. I asked him to make it brand new and fix my grill. He stated that he could do. It is going to cost $225 so he went to work after I consented that my girl gets fixed. My wife told me he was finished and I paid him. Got to text later from ****** that he could not fix the burners but will order parts and get it fixed and charged me an extra $20 I had one burner broken from me so I had two burners left in working order he then came to my house on another day. Attempted to fix it but he broke the second burner stating he got the wrong burners and didn't realize which ones would need it I told him I contacted the company and they sent me parts under warranty I then try to schedule him to come fix my grill. Called him. Text him no answer. He kept ghosting me. Made excuses then nothing. I want my girl to be fixed because if he could not fix it I would have bought a new one instead. I would like half my money back because he did do work. I would like to have $125 back If not the full this is starting to become a hassle

The Grill Doctor LLC is NOT a BBB Accredited Business.

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