Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a trial lesson on February 27th, 2025. After the lesson, I paid for the lesson, and signed up for future lessons with the teacher. They used my credit card and charged me $170 for the future lessons. Didn't really know that was going to happen, but have no problem with that. A day or two before the first lesson, I received a text from an anonymous person there saying that they were not going to use the teacher that I agreed to have lessons with. I never agreed to have lessons with a random person I have never met. I told them that I would have to meet this person first but received no response. After a couple of days I told them that I did not want the lessons. Did not receive a response. I told them that they could just keep the money. My problem with this business is that after I put a review on ******, the owners said that I agreed to pay them in advance and not receive my money back even if I canceled before the first lesson which was just after they charged my credit card. Obviously they did not consider it important to hold up their end of the bargain which was that I signed up with a particular teacher. If you look at their reviews on **** and ****** you will see that they have a history of dishonesty. I'm not expecting anything out of this, I just want people to know.

  Business Response

  Date: 03/31/2025

  We appreciate the opportunity to respond and take all customer feedback seriously. While we regret that *** ********** experience did not meet his expectations, we’re grateful for the chance to clarify what occurred and outline the steps we've taken.

  Following *** ********** trial lesson on February 27, 2025, he was enrolled in a standard monthly plan, verbally agreed to at the time. While no contract was signed, we recognize clearer documentation would have been helpful. We are refunding $150 of the $190 tuition, subtracting $40 for the completed trial lesson.
  

  After the trial, the instructor he worked with adjusted her schedule and could no longer meet at the original time. Our General Manager contacted *** ******** on March 2 to explain and offer an alternate instructor at the same time. We never switch teachers without notice or consent, and the change was communicated. That said, we acknowledge our follow-up could have been more consistent.

  *** ******** received messages from staff and automated systems. On March 2, he wrote, “Just keep the money,” which we interpreted as a withdrawal. We now understand this may have been said in frustration and regret not confirming more clearly. His contact information has since been removed from our messaging system, and we are reviewing how we manage contact lists.

  Although our policies are available online and discussed at enrollment, we recognize the need for clearer communication. We’re reviewing our procedures for contracts and payments to reduce confusion in the future. This experience has been helpful in highlighting achievable improvements.

  We care deeply about every student’s experience and regret we didn’t reach a resolution sooner. We wish *** ******** all the best in his musical journey.

  Customer Answer

  Date: 03/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

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