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Business Profile

Retail Shoes

buyhappyfeet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, I purchased a pair of Mickey Mouse Slippers from happyfeet. I sent them all the documentation of this transaction and the money charged to my MasterCard debit card ending **** * through PayPal.

    Later that day, I made a new purchase of a second pair of Mickey Mouse Slippers. This time, I purchased them through ****** (my girlfriend loved the slippers I bought on happyfeet, but she needed them urgently, so I purchased them on ****** because I have a Prime subscription). This time, I paid with my Visa credit card ending in ***** I also sent to them proof of this purchase.

    Both times, the shipping address was *** ***** ****** ******* ******* **** ** **** *** ****** ** *********** 
    I have already received the pair of slippers I bought via ******. However, I have no news of the pair of slippers I bought on happyfeet website.

    I contacted them many times, and they never solved my problem. They did not recognize my purchase on their website, no matter the proof of purchase I sent them. They refused to send the pair of slippers I bought from them or to make a full refund.

buyhappyfeet.com is NOT a BBB Accredited Business.

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