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Business Profile

Convenience Store

BP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20,2024 I attempted to make 2 purchases at BP around 5pm. the first one went well. But the 2nd transaction, I had to split the payment. I've been to this Bp plenty of times. I understand you cant split the payment if its gas but I was buying regular items. There was 3 people at the register. One old lady with a butch cut who previously split a payment for me before (she was just standing in the back, not doing anything), and there was a tall girl with brown hair and glasses (She was counting her registrar, so I'm not sure who even asked her anything) and the third lady was stumpy, ugly, and dismissive. I know for a fact you can split a payment on 2 cards and if they needed help all they had to do was say that. 1. I didn't like they're none of their attitudes 2. none of the 3 were helpful in any way. Only when I see another black face in there is when I actually get help minus the one time the butch lady was in there by herself. They are blatant racist or classist or stupid and they don't know how to work a register and thats not my fault. Really the old lady knew but I think she just wanted to stick with the other two but wrong is wrong. nonetheless, they ruined my day and I would like an apology from the stumpy lady and some more training. It was unfair and unnecessary.

    Business Response

    Date: 01/26/2024

    After reviewing the complaint, and watching the video, I agree there was poor customer service during this transaction. I have talked with my employees and we are working on our customer service which will improve, or there will be terminations. The only thing thing that I will say on behalf of my employees is yes there was a split pay transaction, but the credit card was denied in processing which we have no control over. I take full responsibility for the actions of my employees, and there unprofessional attitudes and for that I do apologize.

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