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Business Profile

New Car Dealers

Swope Mitsubishi
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Carolyn C

    Date: 07/16/2024

    I am very dissatisfied with the maintenance on my car.

    Swope Mitsubishi

    Date: 07/31/2024

    Carolyn, we want to thank you for your valuable feedback. We always try our best to provide quality service to our customers but inevitably sometimes things happen from human error. We hope that the free detail on your vehicle at the vendor of your choice remedied the issue. Thank you for speaking with our service manager and allowing us to resolve your concerns.

  • Richard R

    Date: 01/30/2024

    In December, I approached the dealership to trade in our SUV, which was experiencing mechanical issues. I specified the need for a spacious and reliable vehicle, preferably with a warranty. We selected a used SUV, but upon collection, we immediately encountered a problem with the check engine light. After 18 days in the shop, my wife contacted the dealership to address the issue, only to be advised that the vehicle would not be ready soon and to consider alternative options.
    The dealership proposed exploring other vehicles, suggesting they were rectifying the situation. Contrary to our initial assumption of being sold a defective vehicle, it became apparent that wasn't the case. However, switching to a different vehicle required additional down payment and higher monthly payments. The salesperson informed us that the three-day return window for the original SUV had elapsed.
    Despite our willingness to consider other options, the initial vehicle remained in the dealership's garage. The only solution presented was to invest more money to cover the negative equity of both vehicles. This experience has shown that the dealership does not stand behind its vehicles, expecting customers to incur additional costs.

  • Mark P

    Date: 01/01/2024

    Con-Artist , trained to Steal from Anyone who wants to do Better. Don't Buy That CAR Before You Compare the Car-Fax they Have to the Actual Vehicle You are looking to Buy. They Sold my Family and I a Newly-Used Eclipse-Cross and we just found out while looking to trade in and Up. The Helpful guy at Nicholasville showed us the truth on Why we are being charged so much for trading, it is Because the Eclipse-Cross my family and I are still paying for has Been WRECKED, That extremely Devalues Any CAR. Somehow these Cheates got US in the WRECKED Eclipse-Cross. We got hit by Credit Loan businesses 3 darn Months after even, So They just had a Hay Day running us into ground. And Acts Like They Don't Know nothing, Liers, Liers .

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