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Business Profile

Property Management

Casper Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Black mold no new air filter Roach infestation I have not had my window fixed or repaired since moving into the apartment, it was broken when I got here as I was opening the window it shattered now they have not only evicted me due to the *** rescinded the rent lay ent but they tried charging me for my window, late rent and continue charging me for my service animal. The landlord doesn't exist as far as I know. It's almost impossible to get these people to understand I'm in a domestic violence situation so not having a window is bad and not having locks on them is even worse . My house has been robbed and I am now about to be on my a$$ because of this

    Business Response

    Date: 08/27/2024

    To Whom It May Concern:

    The purpose of this memorandum is to respond to ******* ******* complaint filed 8.19.24. *** ******* account of her history / maintenance issues is in accurate for the following reasons:

    1. *** ***** came to us via *** a home placement agency who helps people in various situations. *** inspects every unit before they will contract to provide funding for the unit.

    *** ***** lost her funding w/ *** for some odd reason (*** wouldn't discuss it with us) a month or 2 into her contract and has not paid rent since. She is scheduled for a forcible detainer hearing which generated her complaint. Please see the last line of her complaint. 

    2. The unit *** ***** moved into was completely renovated before she moved in. Fresh paint, new flooring, new lighting. It was inspected by *** before she moved in, before she (*** *****) signed the lease on May 9, 2024.

    3. *** ***** submitted maintenance tickets on or about 8.15.24. The items were air filter, window, and roaches. 

    a. air filter is the tenant's responsibility to replace per the lease.

    b. *** ***** broke the window because she locked herself out. We ordered a new window, the window installer nor our maintenance team could not get a hold of *** ***** because her phone was off. Per her lease she is responsible for the replacement cost because it wasn't fair wear and tear thus the charge. We still ordered and scheduled to have the window installed because it's our property and it's unsightly to have a unit with a broken window.

    c. Our quarterly pest control was conducted on Friday Aug 23, 2024. We spray every unit for roaches and bugs once a quarter and individual units weekly that have a problem.  

    4. *** ***** was authorized one (1) ESA for which she isn't being charged for per the law. On 5.22.24 we provided *** ***** a notice for having a 2nd unauthorized pet in the unit witnessed by me personally. She claimed the dog belonged to a friend who was visiting. We gave her a warning.

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