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Business Profile

Window Installation

Glasshoppers
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed a deposit of $730 for a window and outside repair job. We wanted to cancel within 24 hours, and they claimed the money has already been spent. They said the window was already ordered, which is fine. However, the window only costs $417. They claimed the rest of the $310 had “already been spent”. When reviewing the quote, the remainder of the amount was all labor and materials. No labor was provided and no materials were used. Essentially, I’m just ordering a window. All they’ve done is come out for a free quote, and then come out 1 more time to color match our vinyl siding. All of which took no more than 10 minutes. We only live 2 miles away. So how has the remaining $310 of our deposit been spent? They were rude when I asked in person about it.

    Customer Answer

    Date: 02/18/2025


    Better Business Bureau:

    Glasshoppers has reached out to me with a fair settlement after filing.  

    Sincerely,

    **** *******
    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

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