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Business Profile

Computer Repair

E-Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to upload a supporting document but this page did not give me confirmation that it was successful. If you did not receive it kindly contact me. ************************ or *** ********. Thank you

    Business Response

    Date: 03/20/2024

    03/19/24

    RE Complaint ********

    So, at first glance, I’m not really sure how to respond to this. The only thing in the complaint is that the customer attempted to upload documents, and is asking for a refund but does not explain any reason for the refund? As there are no “supporting documents” I’m a bit in the dark as to their thoughts.  

    I’m left to assume this is in response to the customers failed attempt to charge back the payment he made for services rendered 11/27/23, after I had given them a refund of follow-up services performed on 12/5/23 in good faith to resolve this issue. I’m including the merchant service letter we submitted outlining our stance, supporting documentation from the merchant service letter that includes the invoices and receipts, and response to the google review they left outlining the history of events of the repair and what we have done. As the laptop they brought in for repair was serviced professionally and returned in a working state, I’m not sure why I keep getting negative reviews and complaints from this customer, in my opinion the matter has been settled with the refund issued and their merchant services decision to not process the charge back.

    I’m not sure what else I can provide for the customer as I feel we have in good faith rendered our services to the best of our ability with professionalism and have attempted to make amends, however nothing short of going back in time seems to be a remedy.
    If you have any questions or wish to discuss further, please don’t hesitate to contact me directly.

    ******* *****
    Owner
    E-Systems
    ** ************ ** ************

    Business Response

    Date: 04/01/2024

    RE Complaint: ********
    please see attached BBB reply 2 final and extra documents that reply touches on.

    Customer Answer

    Date: 04/06/2024


    Complaint: ********

    I am rejecting this response because:  I did not see any new information in the communications text from E-Systems.  The laptop continues to function without shutting down as it did each of the four times E-Systems attempted to fix it, and before Lexington Computer Clinic replaced the motherboard.  The laptop battery, which they said was the problem the fifth time I contacted them, is still in use and working properly.

    Sincerely,

    ******* *******

E-Systems, LLC is BBB Accredited.

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