Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to upload a supporting document but this page did not give me confirmation that it was successful. If you did not receive it kindly contact me. ************************ or *** ********. Thank you

  

  Business Response

  Date: 03/20/2024

  03/19/24
  
  RE Complaint ********
  
  So, at first glance, I’m not really sure how to
  respond to this. The only thing in the complaint is that the customer attempted
  to upload documents, and is asking for a refund but does not explain any reason
  for the refund? As there are no “supporting documents” I’m a bit in the dark as
  to their thoughts.  
  
  I’m left to assume this is in response to the
  customers failed attempt to charge back the payment he made for services
  rendered 11/27/23, after I had given them a refund of follow-up services performed
  on 12/5/23 in good faith to resolve this issue. I’m including the merchant
  service letter we submitted outlining our stance, supporting documentation from
  the merchant service letter that includes the invoices and receipts, and response
  to the google review they left outlining the history of events of the repair
  and what we have done. As the laptop they brought in for repair was serviced professionally
  and returned in a working state, I’m not sure why I keep getting negative reviews
  and complaints from this customer, in my opinion the matter has been settled with
  the refund issued and their merchant services decision to not process the
  charge back.
  
  I’m not sure what else I can provide for the customer
  as I feel we have in good faith rendered our services to the best of our
  ability with professionalism and have attempted to make amends, however nothing
  short of going back in time seems to be a remedy.
  If you have any questions or wish to discuss further,
  please don’t hesitate to contact me directly.
  
  ******* *****
  Owner
  E-Systems
  ** ************
  ** ************

  

  Business Response

  Date: 04/01/2024

  RE Complaint: ********
  please see attached BBB reply 2 final and extra documents that reply touches on.

  Customer Answer

  Date: 04/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I did not see any new information in the communications text from E-Systems.  The laptop continues to function without shutting down as it did each of the four times E-Systems attempted to fix it, and before Lexington Computer Clinic replaced the motherboard.  The laptop battery, which they said was the problem the fifth time I contacted them, is still in use and working properly.
  
  
  
  Sincerely,
  
  
  
  ******* *******