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Business Profile

Heating and Air Conditioning

Total Comfort Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Total Comfort Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to take a personal day off for their service. They had been providing bi-annual service calls for 5+ years. They called me at 9AM to cancel the 2-19-24 appointment, coincidentally Presidents Day. I'm not a believer in coincidence. This appointment was made approximately 2 weeks in advance. This service typically takes one employee 30-45 minutes to complete. They made no attempt to accommodate me in this situation. I re-scheduled 3-27-24, taking another personal day. I reminded them of their fiasco on 2-19-24, and asked for some consideration on the bill. Each personal day costs me $200+. They completed the service on 3-27, and their employee had the audacity to use a filter I happened to have without my permission. They charged me their full service amount $74.95.

      Business Response

      Date: 04/22/2024

      *** ******* *****s is a customer of ours.  In the past we have tried to please him.  On 8/5/2021 Invoice ***** we did a FREE system checkout.  *** ****** called for our services, and we scheduled his checkout for 2/19/2024.  Due to circumstances beyond our control, we had to reschedule *** ******.  Our service coordinator, ******** *******, called *** ****** three days in advance to let him know of the reschedule.  *** ****** asked for the date 3/27/2024 for the rescheduled checkout.  *** ****** had plenty of time to advise his employer that he would be able to come to work and not have to take a personal day.  I have attached all invoices pertaining to my explanation of what occurred.  The invoice in question was Invoice ***** for $74.95.  You will see the Invoice ***** is now $25.00 and was paid by *** ****** with check number 11665.  *** ****** wrote the check on April 24, 2024.  As Total Comfort is concerned this matter has been delt with and is resolved.  *** ******' check should also presume that it is resolved.   

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