Complaints

This profile includes complaints for Bishop's Small Engine Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bishop's Small Engine Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bishop's Small Engine Repair

  119 N Estill Ave Richmond, KY 40475-1909

  
• 

  Bishop's Small Engine Repair

  511 N Broadway St Georgetown, KY 40324-1903

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had my chainsaw for almost 4 months, had it apart on several occasion to ** the issue first it was the primer button that just needed to replace, then it was the Pully mechanism that was suppose to be covered, then I did not hear from them for three weeks, and when i would call they would say let me check will call back and never would i would have to call them back that went on for two months Now after they have worked on it had it apart several times refuse to cover the life time warranty. it was a ***** Chainsaw, reporting rust in the piston. The chainsaw was working when i sent it to them only the primer mechanism (small plastic button) needed to be replaced. I feel they have ruined my chainsaw by letting it sit around for Months on end apart in their shop and now will not take ownership of the damage they have caused. It was working when i took it them now it is ruined and the warranty won't cover it and i am out a 400.00 chainsaw due to their negligence

  

  Business Response

  Date: 11/15/2024

  I am sorry that the customer has had a bad experience. We try our best to take care of customers. This unit did come in stating that it had a fuel leak around the primer bulb, and requested a new spark plug and air filter. We replaced the primer bulb and found that the unit seemed to be locked up and pull start was not working. The tech couldn't check until the starter was fixed. Gave the customer an estimate for the repair of $300 and customer approved on 06/07/24. Parts were backordered for the starter asm. The unit was stored indoors the entire time. When water gets into the piston and cylinder it is most likely from stale fuel. Ethanol in the fuel absorbs moisture over time and is most likely the cause of the piston rust in the pictures attached. The customer said that the unit was still under warranty but this was not a manufacturer defect in the materials of the saw. If we can get it covered under warranty we are more than happy to do so. Once the parts for the starter arrived and we found that the unit was indeed locked up, we broke the saw down further and found the rust. We called the customer to let him know that it would cost more to fix than a new saw and that we were not charging him for the other work preformed and waiving the diagnostic fee. We assumed the the loss for the technicians time and parts. I hate that this took so long. I agree it was a long wait. I am willing to sell the customer a replacement saw, ***** MS-*** * ($429.99), or an equivalent **** for the price of the original estimate minus an additional $50 for the wait time. The customer would pay $250 plus tax for the new chainsaw. If the customer would like to purchase the ***** chainsaw, we request a day to get it from our Georgetown store to Richmond. We have **** at the Richmond store. Please accept our apologies for the inconvenience. We do appreciate your business and would like to continue working with you.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I purchased a "Country Pro" chipper/shredder late last year and it broke an internal bolt.
  Bishops Small Engine Repair in Richmond, KY is the local service center for *** **************
  On 4/8/24 I contacted the manufacturer and Ron Golon directed me to take it to Bishops for the repair.
  Bishops has had the chipper since 4/12/24 and I still do not have it back.
  Communications by phone and email between myself, the manufacturer, and Bishops has been very slow and many times ignored.
  Bishops has tried to blame the manufacturer for the delay in shipping parts and YTL has tried to blame Bishops.
  I simply want my unit back working so I can use what I purchased in good faith.
  I believe that YTL has intentionally delayed repair in order to run out the one year warranty period. I request one of three remedies: Refund of the original purchase price, a new unit,
  or the repaired unit returned with a full one year warranty from date of return.

  

  Business Response

  Date: 09/28/2024

  First I would like to apologize for the confusion and delay on this repair. It is never our intent on keeping anything longer than needed. That doesn't do anything for us or the customer.  The unit did come in at the peak of the spring season when our turn around time can be around 4 weeks as long as there are no problems with parts or warranty approvals. In this case we ran into problems with the *** ************** We agreed to be a warranty center as a courtesy to them because they didn't have any in the area. Therefore we did have to contact them to get information on how they handle the warranty process and parts lookup. Found out they needed pictures of what the problem was, after that they needed a list of parts needed ( they look up parts for you). Each communication took some time in between. Once parts arrived we sent them back to the tech and he found that we were missing one of the covers. We tried on several occasions to get them to send us the other cover. They told us they sent it and we told them we had not received it. We ask for tracking information and also ask them to charge us for it and send it to us. We completed the repair with parts received, but didn't replace the other cover that was bent. Unit can still be used. Cust picked unit up without the one new cover. 
  Overall we really hate that this repair took so long but it was out of hands. Companies like this that are sold mainly through mass retail are sometimes harder to deal with and only communicate with us through email. We did not get labor reimbursement from the manufacturer nor did we charge anything to the customer for the repair. Basically we did this repair for free and took the full loss of time for our tech, service manager and parts manager that spent a lot of time trying to make this right.

  Customer Answer

  Date: 09/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.