We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Chibi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 30, 2024, through Shop App (*******) (Order #*********) and paid $250.60. One of the items, ******* ****** ***** *****, was incorrect. When I requested a refund and return label, I was provided with an incomplete customs form listing "test" as the item description (0.01 grams) and return addresses in ****** and ****** labeled as "test" locations—not a legitimate return label. Previously, I had returned a counterfeit item from the same order with a pre-paid **** return label provided by the company and received a refund directly to my debit card. However, when I requested the same for this incorrect item, I was told I was shipping directly to a warehouse. The company had claimed that the business was based in London, UK, but now, the address listed in their privacy policy is in Richmond, KY. Since December 14, 2024, the company has ignored my refund request and changed its refund policy to only accept returns within seven days and issue store credit instead of a direct refund—a policy not in place at the time of my purchase. My previous refund was issued to my debit card, proving their new policy is retroactive and deceptive. The company also refused to honor a discount advertised on their site. When I commented on their Instagram account to garner public attention with my complaints, I was banned and my comment was deleted without a response. I contacted *******, but they stated they cannot force the seller to issue a refund. ******* has also not addressed my complaints about the company’s deceptive practices. This company has engaged in fraudulent business practices, including changing policies retroactively, issuing fake return instructions, refusing refunds, and banning customers for raising concerns. I request that the company honor its original refund policy, issue my refund to my original payment method, and provide a **** return label.

    Customer Answer

    Date: 02/17/2025

    Hello,

     

    The website I ordered from has the following URL:

     

    chibi.cx

     

    Let me know if I can provide any further information.

Chibi is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.