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Business Profile

Security

STAT Security Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to provide security for me for my events on July 1, 2023. The day before the event, they cancelled. I was told I would get a refund but have not. I have contacted them multiple times via email and via text and either don't get an answer or am told they'll process my refund but never do. I want an immediate refund of the $885 that was paid to this company for services THEY cancelled.

    Business Response

    Date: 07/31/2023

    This customer received her money back via Credit card chargeback. This case has been closed by our management team. If anything else is needed please contact us. 

     

    Customer Answer

    Date: 08/01/2023


    Complaint: ********
    I am rejecting this response because:
    You have not refunded anything to me. I need refunded in full this week or we'll be going to court. 

    Sincerely,

    ******** *******

    Business Response

    Date: 08/02/2023

    BBB, 

    As discussed you can see the pending and refunded to ******** ******** screenshot from QuickBooks showing the disputed charge of $385.00. Until we either receive notice that it did not get refunded or any other direction we will not refund the money until this has cleared and we receive final notification of this conclusion.  

    Customer Answer

    Date: 08/02/2023


    Complaint: ********

    I am rejecting this response because:
    I have not received a refund at all. I am due the FULL $885 back and haven't received any at all.


    Sincerely,

    ******** *******

STAT Security Services is NOT a BBB Accredited Business.

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