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Business Profile

Storage Units

Osprey Storage Richmond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter who's in college rented a storage unit for the summer close to campus. She paid 125.00 per month and 13.00 month for required insurance through ********** The Osprey storage states to have cameras but only a couple and nothing near our rented unit. The unit got broken into. Lock cut and taken. Thiefs put another lock on that Osprey had to cut off. All her valuables, clothes, electronics, etc were stolen. After itemizing everything, getting police reports, etc, they ********* company giving us the run around and Osprey not helping. It's like they are in on the sham as we have seen other BBB complaints exactly like this. We would like our money back for the storage or the insurance money we are due to replace my daughters belongings. This is wrong that they take advantage of a college girl. Shame on them all

    Business Response

    Date: 09/18/2024

    *** ****** and other parties involved,


    I’m sorry for the delayed response.  Some confusion as you did speak with the
    manager on site on 09/04/2024.  A $50 customer
    satisfaction gift card was given to you for her.

    Our lease does state that insurance is required.  It allows you to provide any insurance.  The ********* is a company that deals with storage insurance across the country.  We have zero say in their findings or
    determinations.  The rental agreement
    then states that we have no liability for insurance findings.


    We have responded to Police and insurance requests with any
    information we had including researching video and gate logs.

    Please feel free to contact me directly.

    ***** *****
    ***************************

Osprey Storage Richmond is NOT a BBB Accredited Business.

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