Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024, Runner’s Tree Service & Landscaping broke the handrail on my entry & exit stairs when a tree they were cutting down landed on the handrail & ripped the rail & screws out of the wood, causing the rail to tilt horizontal once touched. Instead of alerting me to the damage, they propped the handle up leaving it for someone to be injured. Had my brother not been on the bottom step when I first stepped out on December 30, 2024, I would’ve fallen & hit my head on concrete. I spoke with ***** ****** who said he would show up to fix it on 2 separate days, but he never showed up. I made it clear in my 1st conversation that I am disabled & have difficulty with balance while walking. When I spoke to him the final time, his response was that he tried to fix it, but couldn’t, & wanted to know what I wanted him to do, & I replied that he needed to fix them or replace them. His response was that no matter what they did to the stairs they were already broken anyway, which is completely false & I told him that. I can’t leave my home unless my brother is here, & I have to contact my neighbor to hand my trash out. The way *** ****** easily lied, dismissed the safety hazard & property damage they caused is worrisome to community safety & reveals his lack of integrity. Because I don’t have a car, I believe they thought no one was here, which is why they allowed the tree limbs to fall upon each other, bounce back up in the air, & hit my home multiple times. As I was using my ***** ******* ******** I couldn’t go outside, but I contacted a neighbor to check on them. The neighbor saw them allowing branches to fall on top of other branches, causing them to bounce back up in the air, & hit my home. He later saw one of them sitting on my stairs without permission; I assume he was secretly attempting to fix them, but the force ripped little shards of wood out. ***** ********, property manager of ********* ******* ***** ********, hired them to remove a dead tree.

  Customer Answer

  Date: 02/13/2025

  ******** **** ******* * ***********
  
  **** **** ***** ********** ****
  
  ********** ** ************** ** ******* ***** ****** ****** ************ ********* ***** * ******

  ***** ******** * ***** ********
  
  ****************************

  Customer Answer

  Date: 02/18/2025

  complaint # ********

   

  ***** ******** ***** ********* Property Manager of ********* ******* ****** **** ********** hired Runner’s Tree Service & Landscaping to trim trees & cut down dead trees in the entire neighborhood. 

  Business Response

  Date: 02/24/2025

  Response

  As u can see in photos attatched we did not hit steps in question we are a legit company and strive in doing quality work

  This is located in a trailer park that we provide service for. Manger and neighbors will also say we did not hit

  As u can see steps are rotten. Screws are rusty. 

  It is our position that we will not replace steps 

  U can ck our buisness no complaints and we are in good standing with bbb

  Thank you

  ***** ******

  Owner

  Customer Answer

  Date: 03/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The business is lying. *** ****** himself said to me on the phone that it “didn’t matter what they did to my steps they were already broken”. They were NOT already broken until they dropped trees on the steps & on my trailer repeatedly. Before they did that, I could hold onto the rail & walk down the steps. By using his logic, a person could drive into another car & respond they wouldn’t pay to fix the other car because it’s not brand new. ** ****** is trying to infer that because I live in a trailer park that I’m unworthy to be treated like a human being, & it entitles him to get away with breaking my property. The neighbor saw his employee sitting on my steps, which is trespassing & he had no permission to sit there. I’m sure he was trying to fix what he had broken without anyone seeing him. You can look at the photo of the tree stump they left behind with jagged pieces sticking up everywhere, which is a safety hazard. No one with any integrity would claim that type of work as “quality”. 
  
  Sincerely,
  
  
  
  *** *****

  Business Response

  Date: 03/03/2025

  Runners tree service will not be replacing the steps we have plenty witness please do not contact us again she rents lot tree is to spec of owner which she has nothing to do with. I’m not doing this useless back in forth I have before photos of steps. If she fills I’m at fault get a layer we are prepared. Also ck our record. Not one complaint

  *****

  Customer Answer

  Date: 03/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  *** *******

  
  

  I’m sending this information not because I expect Runner to fix my hand rail his employees broke or even take responsibility but so there is a complete record with evidence for the company’s future victims. This way if they destroy someone else’s property or critically injure someone in the future by their unsafe practices, then an attorney has evidence. It’s especially important since Runner tells everyone that they are the government’s tree trimming business, which is also on their website along with a photo of an employee with two cops; it feels like it could be an intimidation tool. Because of that, the unhinged behavior of Runner, his constant dishonesty even in print during this process, & the fact that he ordered an end to the process in response to the information that the BBB sent last time, & the fact that he knows where I live, has my family worried for my safety & very worried that I will face retaliation, & honestly, I’m scared of those things happening. I also don’t want my very kind neighbors to face retaliation. 

  
  

  I want to find out my options to submit all evidence, the new pictures, timeline, phone logs with dates of calls to the company & property manager, & weather report records of the snow storm, which proves he lied about when he took the pictures. I also have pictures from this summer, showing the hand rail unbroken & vertical to the ground.  A neighbor identified one of the men from the business’ website who worked on the tree & the owner. They even lie about who owns the company on their own website; they claim **** ****** is the owner yet ***** ****** claims ownership in the responses & apparently tells people he’s the business owner in person. It’s a harmless enough lie, but combined with all his other false claims it points to him being a pathological liar. Runner claims to be ready for a lawyer to come after him & that he has no complaints so I want to leave a complete file of evidence for that attorney. 

  
  

  I have better pictures of the job they did on the stump they left behind, which is more dangerous they I realized when I took previous pics from inside the house. The stump has what amounts to a wooden knife sticking straight up, & if anyone, especially a child running around the neighborhood playing, falls on that, it will cause a serious or even deadly injury. It’s mind boggling & scary that he would defend something so dangerous in print to the BBB. 

  
  

  I have more pictures to add to the file that I can’t upload on the BBB website. I’m going to try to search how to upload them here, but I may need to get help & upload them in a separate email. 

  Due to my health problems, I can’t do too many activities in a day; if I do too many activities two or more days in a row, then it can lead to my pain to increase dramatically, my body to collapse, etc. I do have an out of town medical appointment this week so it will take a couple of weeks to write all the information out to mail to the BBB, longer if I have to get a ride to the library & type it. I appreciate your patience with me during this process. 

  
  

  Thank You,

  *** *****
  
  
  
  
  

  Business Response

  Date: 03/10/2025

  Owner

  i will not respond again

  my next step will be a layer for ******* **** ***** ** ****** I don’t and didn’t work for her !!!!  If my team hurt the $20 steps I would replace them but it’s the principle.  Also she knows nothing bout my buisness. **** is my son and yes is owner also. Again next step is lawyer  I did print out her responce and sent to my attorney !!! We are prepared. So try me 

  ***** ******