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Business Profile

Heating and Air Conditioning

Floyd's Heating & Air, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Floyd’s Heating and Air LLC installed a new HVAC system in early 2024. In April 2024, days after their pre-summer check-in, my attic unit severely leaked, causing water damage. Floyd’s attempted multiple repairs over several visits, but the issue persisted, leading to further damage. During a final repair attempt on May 8, 2024, a technician put his foot through my ceiling. The repair estimate for the ceiling damage was $1,495. Floyd’s initially assured me they would not charge for the repeated failed repairs. However, months later, they billed me $1,217.68 for those repairs, reducing my reimbursement to a mere $277.32 after damages. Instead of handling the situation directly, Floyd’s forwarded me to their attorney without notice. To this day, Floyd’s refuses to fully compensate me for the damages unless I sign a non-disclosure agreement (NDA), which I find unprofessional and unacceptable. Their attorney has delayed responses for weeks at a time and is now refusing to communicate further. It has been nearly a year, and Floyd’s has made no effort to fairly resolve this issue. They went back on their word, mishandled the damage, and attempted to silence me with an NDA in exchange for partial reimbursement. I am seeking full reimbursement for the $1,495 in damages.

Floyd's Heating & Air, LLC is NOT a BBB Accredited Business.

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