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Business Profile

Hair Salon

Nail'D IT Salon & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/22 I had a 3pm nail appointment, unfortunately I had gotten sick that morning and was unable to make the appointment and cancelled that morning at 1030 am, there policy was that any cancellations with more then a hour there would be no fees. The business charged me full price of 85 dollars because they did not see a call log of my phone number calling. I have tried calling and spoken with the store manager Mr. ****** and he is basically saying that he doesn't believe I called and there is nothing he will do to credit my money back. I find this very disturbing practice and I will also be disputing with my bank. I will be very thankful if I could receive any assistance with this matter.

Nail'D IT Salon & Spa is NOT a BBB Accredited Business.

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