Complaints

This profile includes complaints for Logan's Uniform Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Logan's Uniform Rental

  1210 Harry Long Rd Shelbyville, KY 40065-9139

• 

  Logan's Uniform Rental

  PO Box 728 Shelbyville, KY 40066-0728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to make a formal complaint against Logan's Uniform Rental.
  During the summer of 2022 the delivery driver would ask us to sign a contract
  extension. We always refused. The rugs we had been getting were constantly
  faded and not in good shape and we felt the increasing prices were not feasible
  with the condition of the rugs we were getting. We told him that we wanted to
  cancel service at the end of the year. He instructed us to email Paula Wright,
  the route manager.  I emailed her in October and requested that our
  service be terminated. She forwarded our request to **** ********. He emailed
  me on 1/12/2023 that our current rental agreement expired 7/12/2023 and we
  could pursue a buyout. I replied that we didn't believe a buyout was warranted
  after reading our original service agreement. At this point all rugs had been
  returned to Logans. Later we received a certified letter that we would need to
  pay a buyout and that our services didn't expire until 2028. There was never a
  contract extension signed for that length of time and contradicts what **** ********* the account manager, had previously told us. We feel that they are
  trying to commit modern day extortion and threaten us with debt collection as
  retaliation after we refused to renew our contract.

  Business Response

  Date: 03/14/2023

  After looking over the data the customer did in fact request to stop services and the buyout for the remaining contract was initiated as that is normal protocol. Their complaint on faded rugs is unwarranted as these are business specific logo mats. We do not replace these for fading as these will wear over time and the customer is always welcome to purchase these direct or agree to a new agreement that would warrant the new mats expense. The customer refused to a proposed agreement that would have gave them the new logo mats. The mats they were having serviced were initially put into place in 2011 so I'm sure they had faded. Unfortunately, It appears our service manager couldn't get them to understand that we simply needed a new agreement and we could inject the new mats for them. After reviewing the length of service, and the investment involved, I am having the collections team halt their efforts to collect the remaining months owed to us in accordance with the contract, provided this complaint is removed and considered resolved.
  
  I completely understand their frustration however the false claim of extortion as it appears to be a simple communication problem. Their initial agreement was an auto renew agreement so they would not have signed any extensions. As the new GM this one is really disappointing as they were a long time customer and I hate losing their business.
  
  
  
  
  ***** ********
  ******* *******
  ******* ******* ****** * ************ **
  ** ************ ** ************ 

  Customer Answer

  Date: 03/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to note that our complaint about faded rugs was never about our logo rugs. The non-logo products we were getting each month were faded, stained, and ragged. This was never addressed by Logans. I do not believe this was a miscommunication but we are willing to withdraw our complaint as long as the collection process is stopped against my company. 
  
  
  
  Sincerely,
  
  
  
  ***** ******