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Business Profile

Doughnuts

Valero

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/26/2023 Valero at *** ******* *** ***** ***** ** had skill machines and I had put about 700$ in this machine and while playing everyone in the store was told the machines had to be shut off and we could not put anymore money in it which I would have done to win atleaßt my money back or my money plus some as I was playing the employees stood behind me making me uncomfortable and nervous they unplugged machines. I called the company of the games and they kept hanging up on me. All I want is atleast my money back and I will never go in that store again. I have **** and this has triggered an episode that is unreal. Please help me to fix this. Thank you for your time . They are telling me there's no manager to help with my complaint and the owner is in India. So no cooperation on stores behalf. This sticker and the word fusion is the only thing on machine.

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