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Business Profile

Rustic Furniture

Cruise Customs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rustic Furniture.

Reviews

Customer Review Ratings

1/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromgerald K

    Date: 03/28/2025

    1 star
    I put in an order for 1 flag back on November 30 2024, it is now 03/28/2025, I have heard absolutely nothing after leaving numerous emails and voice mails. I see why they had their accreditation rejected, there is no customer service whatsoever! I have not cancelled my order, I would actually like to receive it! Maybe someday I will be surprised.
  • Review fromRich H

    Date: 02/18/2025

    1 star
    I am still waiting on 3 easels, since December. Contact by phone and email is non existent. Very poor customer service.
  • Review fromJacob G

    Date: 09/26/2024

    1 star

    Jacob G

    Date: 09/26/2024

    I’ve been waiting almost four months for an order I placed. I try calling and leaving voicemails plus send emails multiple times and never get a reply. Not once. There website states items will ship 2-4 weeks. That clearly is not the case. Starting to wonder if I will ever get my purchase or if this company is just a scam.

    Cruise Customs LLC

    Date: 09/28/2024

    We apologize for the delay. We are still digging out of an overwhelming amount of orders since appearing on national news. Your order will be shipping next week. We had to make a lot more clocks.

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