Complaints

This profile includes complaints for 44 Auto Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  44 Auto Mart

  355 Highway 44 E Shepherdsvlle, KY 40165-6003

  
• 

  44 Auto Mart

  5357 Dixie Hwy Louisville, KY 40216-1563

  
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  44 Auto Mart

  104 W John Rowan Blvd Bardstown, KY 40004-2663

  
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  44 Auto Mart

  1403 N Dixie Ave Elizabethtown, KY 42701-2623

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2013 Cheverolet Camaro back in July 15th 2024 for $14,266 dollars after getting the car they sold me with a check engine light on it and said they would fix the problem that it was on because the gas was pumped while car was running i believed them i also noticed the car had been painted and i asked them has the car been in a wreck they told me no it was just custom ghost stripes in the paint. i got the car the car broke down the same day not even hour after driving off the lot I thought it was dead battery so I looked under the back seat after not seeing it under the hood and noticed a large whole cut in the floor under seat above gas tank compromising the inside of the car making the car unsafe to drive i took pictures sent it in they came got the car from my job and said they would fix the whole in floor and fix the issue with car not starting didnt fix anything I drove the car after getting it back i noticed the hole still in floor with tape over it showed the manager and drove home the car cut off again and check engine came on so i took the car to ken towers on tenth street in jeffersonville had them look at it and they said it needed a fuel pump I then took the car to a friend of mine to have him install a fuel pump after he raised the car up to drop the tank he noticed parts of the car such as the frame bent and pieces replaced i reported that to the car lot and tried to get them to take the car back they would not and wouldn't fix anything just gave me run around its been months Ive been having to deal with problems with this car such as water running on floor of car from it being in wreck and not being fixed properly i reported all this and recorded it took the car back several times all i got was run around. nothing done i reached out to ***** months ago when this was first going on left messages no returned phone calls nothing just straight ripped me off sold me a car way over book value as if it was never wrecked or bent frame lied to me

  

  Business Response

  Date: 01/10/2025

  We are going to reach out to *** ******** and see if we can trade him out of his Camaro, the Auto Check provided at the time of sale only shows a minor accident.

  Customer Answer

  Date: 03/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: After my initial complaint I filed back in January I was contacted the very next day and was told to bring my car in. I did so and they took pictures of the car, I was told they was going to be trading me out of  the camaro and not need any money down weeks have went by and several attempts to try get another car from them i keep getting told my credit isn't good enough to pay more on the car and knock what I owe on car down. My thing is I was stuck in a car that was wrecked. I was told it wasn't wrecked and found out it was and the frame is Bent and there is a hole above the gas tank under the rear seat. The car isn't safe at all. They took the car last July and was supposed to have it fixed and they put Duct tape over the hole. If you all was going to take the car back and try do it the right way and start freshIi should have my credit of $5000  trade in regardless if it was put toward this Junk wrecked car or not I should be put in something with a clean slate not wrecked not compromised inside because of gas tank with duct tape over the hole. I mean I have kids that I can't ride with me. Because of that issue I don't trust it, it's not safe. Tired of trying to be nice and let them lie and give me run around hoping this would go away.  $13,944 for a car with frame damage and holes cut on the floor should not even be sold Period not for That Price! Unless you're in the business of getting over on people.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  In reference to complaint ID .********, , I agree to participate in BBB Mediation.

  
  

  Regards,

  
  

  ***** ********

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Hyundai Santa Fe with an extended warranty that I was told covered everything bumper to bumper. A week later I found moisture behind the driver's side headlight assembly. I called and spoke to the manager ***** ***** and he said bring it in and they would take care of me because they want to keep their customers happy. When I took it in they said the warranty didn't cover it and I would have to pay for it. Its $2000 to fix it and I can't afford that. I was clearly misled.

  

  Business Response

  Date: 12/27/2024

  We have contacted the customer upon receiving this original complaint and got the problem fixed and resolved. Customer told us he was very happy with us and was going to remove complaint and give us a good review, which apparently hasnt been done. We have done our due dilligence in this case. Thanks ****** ******

• Initial Complaint

  Date:05/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Mustang Convertible car from this business on January 4, 2024. I have been waiting for the title so I can register the vehicle in NY. I was told by 44 Automart that the registration paperwork and the title were sent to the *** in Albany NY in mid January. As of today, the *** of NY does not have this paperwork and/or the title. I am unable to drive the vehicle at this time. I have contacted the dealership several times with little response or resolution. I did receive 1 phone call and 1 text message from the registration clerk that "they are working on it". I have sent e-mail messages to the General Manager (******) with no responses and I have sent certified letters of request to the owner (***** ********) with no response or reply. I am concerned at this point that the car I purchased may have been a stolen vehicle which is why they cannot produce the title and/or will not respond to me. At this point, I honestly do not know what to do. I have been reading articles about ******* and the scams of people innocently buying vehicles that were later discovered to be stolen cars. I am very concerned I may have become a victim of this practice. Please note that I am paying a car storage fee in a garage and I cannot move it to my home because it is not registered at this time. The temporary registration from the dealership expired 60 days after the purchase (March 4, 2024). I am paying a monthly car payment and insurance on a car I purchased from this dealership that I cannot drive. I also contacted the bank that is financing the vehicle and they have not received a copy of the title and they are also in the process of attempting to contact 44 Automart. I am asking for any assistance you can provide with obtaining the title to my vehicle and/or if it is a stolen car, I will need to initiate legal action against the dealership. Thank you in advance for your time and any help you can provide.

  

  Business Response

  Date: 05/02/2024

  We sent the paperwork to New York ( including the title) and the tax money collected at time of sale, New York *** did not transfer due to shortage of funds required in NY. We have been waiting on NY *** to respond with a corrected amount to do the transfer and we will send the title and paperwork back to them. As of today, 05/02/24 we have not got a reply from the ***. We  the dealer have agreed to pay additional 619.88 that was NOT included for the deal as a gesture of good faith for the inconvenience of ** ******, but we definitely have the title,waiting on the agent from the *** to correct the amount and we will resend the paperwork back . Thanks 

  Customer Answer

  Date: 05/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have no faith in this dealership at this time because this is the first time I am hearing of this information. I was told the title and transfer paperwork was sent and lost at the NY ***. I have made several attempts to contact them to resolve this and they have never responded to me.  I really appreciate your response and quick follow up.  I was 100% unaware of the tax situation and also that the title and transfer information had been submitted (or resubmitted) to the NY *** - Southgate Plaza as originally instructed.  This is another example on the lack of communication with this dealership and how I have been treated throughout this entire sale. I plan on going to the *** tomorrow afternoon to confirm the information.

  I would like to request keeping the complaint open at this time until I can confirm the information with the NY *** and also confirm a date of when the additional tax will be paid so the car can be legally registered.

  Again, I truly appreciate your time and efforts in helping me resolve this situation.  

  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 05/17/2024

  we have been communicating we occasional responses from complainant, we have resent paperwork along with the tracking number from ups. unfortunately new york is a very difficult state to deal with on outside transfers as this has taken longer than we are used to. sorry for the confusion wew are trying to handle it anyone can call the main office.   ************ 

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on December 29, 2022. They will not give me my tags for SUV until I pay more of the down payment. My tags expire today 2/28/23, I have already paid 1600 to them. I am also making weekly payments on the SUV itself. The tags were included in the loan amount. I did not take anyone with me to make this purchase and I was taken advantage. That was my own stupidity. I only bring home 550 a week and some they were able to get me approved at $198 plus 200 a week for the down payment. My parents and I both believe they are taking advantage of more young people than just me.

  

  Business Response

  Date: 03/03/2023

  tags have been mailed, the customer has come in multiple times with no complaints about us but the mother has called upsetthat we sold her a car. hopefully all is good now. 

  Customer Answer

  Date: 03/16/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They still have not given my daughter her tags nor a title. On 2/23/23 at 1:55 pm she and spoke with the finance lady about the tags. She was told she had to pay a little more on the down payment before she would get them. My husband called the same lady at 2:14 pm the same day. He told them her tags were included in the financing that she pays weekly along with a payment on the down payment. 

  Their response to you was that they had sent the tags and that I was upset because they sold her the car.

  My husband called them today and spoke with **** His response was she will not get the tags or title until the down payment is paid in full. When they had the vehicle inspected at the sheriff's office she was told the plates would be in, in a couple days. My husband called him out on their response to the BBB. 

  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were at this dealership to look at a truck and see what amount of money they would give me for trade in value for my car. The salesman told us that he needed our social security numbers to pull my pay off amount on my car. Not thinking anything of it because we never agreed to have our credit pulled, we gave it to him and signed the paper. Never once did he say he was pulling our credit. Hours after we left I got a notification a hard inquiry was added to my account. We went in to get an appraisal on my car and did not give them permission to pull our credit. They told us it was to pull my payoff amount. We called the manager and he said there’s nothing he can do because we signed the paper. We signed the paper after we were lied to about what it was for. I’m highly upset because the hard inquiries take years to remove.

  

  Business Response

  Date: 12/27/2022

  if a customer is trying to purchase a vehicle we always get an application signed to pull credit for payment info and to get a payoff on the trade. The payoff amount is not necessary to give an appraisal for a vehicle as we are not in business to appraise cars, we sell cars. If you can get me the person you dealt with and which store location, we should be able to get the credit pull removed. Thank you, ****

  Customer Answer

  Date: 12/27/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from ***** ***** at the 44 auto mart in ********** ** in July 2022. Drove it 50 miles home and the check engine light came on and the transmission started shuttering. My ******* is a mechanic so he put the code reader on it and it said O2 sensor or Cadillac converter so we replaced the O2 sensor since it was the cheaper option. Drove it 10 miles the check engine light came on again. We just dealt with the light being on because we don’t have the 500 dollars to replace the Cadillac converter right now. 2 days later went to start the car and the battery was dead. Checked it with a volt meter and it was no good had to buy a new one for 200$. Called ***** he said he would send a check for the battery still haven’t received a check and to bring up to Louisville so someone can look at the Cadillac converter but we declined. A week later the transmission is going out barely drives up the driveway. Tried to call ***** and texted him to see if we could maybe trade for something else or what he’s willing to do haven’t heard back from him. I think the sold me that car knowing it was junk now I have a car that I haven’t even made a first months payment on and I can’t drive it. We was going to buy a new transmission but there on infinite back order is what I was told and no one wants to rebuild it. Just want a solution.

  

  Business Response

  Date: 08/15/2022

  I have reached out and left a message for *****, ***** ***** is no longer with our company so we can talk about the issue and see what to do to remedy the situation. The transmission and CATALYTIC converter are not related so we need to look at the vehicle at our ************** Service location to determine whats going on. Please call **** @ ************ or ****** at ************ either of them can help you get some response on your situation. Thanks and we will wait to here from you.

  Customer Answer

  Date: 08/18/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  

  ---

  
  
  
  **** reached out to me Monday evening said to bring the car in and see if maybe we could trade for something more reliable. I told him I would be there Saturday to see what we could do. Hopefully all goes well this Saturday!