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Business Profile

Used Car Dealers

Bullitt County Auto & RV Sales, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16,2024 i financed a car with a 2 year 24,000 mile warranty. On March 9th i had to take the car to get a new upper fuel pump under warranty. On April 16th i had to take the car back to get fixed again to which they had the car until May 7th. On the way home from picking up the car from the shop on May 7th the cars check engine light came back on. Due to Family health issues i was unable to get the car back into the shop until June 7th. In the month period i didn’t drive the car. After dropping the car off on June 7th i was told they had to replace the motor with a refurbished motor. i then did not get the car back until August 4th. What was supposed to be a refurbished motor has now blown and left me without a vehicle for the 4th time in a 9 month Period as of November 27th. i’ve been told that the warranty will not cover anything else. Upon further review of the warranty there has been no description of dollar amount only 2 years or 24,000 miles neither of which have been met. The seller has not acknowledged a problem with a motor that was approved and installed by them blowing after 3 months as an issue.

    Business Response

    Date: 01/08/2025

    The company states that it made every reasonable to assist the customer regarding the repairs that needed to be made to his vehicle.  The warranty covering the customer's vehicle is through another company.  The business reached out to the warranty company in an effort to assist the customer and the warranty company indicated the customer reached the limit the warranty company is willing to cover.  The business was not involved in the warranty company's decision to not cover further repairs.

    Customer Answer

    Date: 01/08/2025



    Complaint: ********



    I am rejecting this response because:

    The business chose where the remanufactured motor came from and installed the motor for it to blow 2 months later. They diagnosed multiple issues and replaced multiple parts in their shop for nothing to be fixed.

    Sincerely,



    ****** *******

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15, 2024, I purchased a new camper from Bullitt County Auto and RV. There was a balance on my trade and the company agreed to payoff $15,846.00 as part of the sales agreement. Today is Sept 11, 2024, and the balance has still not been paid off. I have reached out multiple times to different individuals at the company and continue to get different answers on why they have not held up their end of the bargain. As a result, I am now making two different monthly payments (one for the new camper and one for the trade-in) and continue to carry insurance on the trade-in. It as been two months, which is not acceptable.

    I need the company to payoff the loan for the trade-in and also reimburse me for the monthly payments I have made on August 1 and Sept 10 as a result of their failure to do so.

    Business Response

    Date: 10/14/2024

    Everything has been taken care of with Ginger. We where in process of switching flooring companies when she made her trade in. This has been paid. I will see if she can reach out to you to confirm from her end.

    Thanks,
    *****

Bullitt County Auto & RV Sales, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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