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Business Profile

Electric Vehicles

Bourne Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, 2024 I saw a post by ***** ****** on ******** *********** advertising a GEM car he had for sale. Since the ad said "new batteries". I contacted the seller and he confirmed that the batteries were new and said he could deliver it to NC for an additional 200.00. The GEM was delivered 1/23/24. Problems started showing up 1/24/24! The batteries won't fully charge nor hold a charge long enough to run the car for more than 15 minutes. I contacted Mr. Bourne several times requesting the receipt where he purchased the batteries. After many unanswered messages or untruths, he finally told me that they were purchased from a private individual so there is no receipt. That is another one of his lies! I contacted the company who manufactured the batteries and was advised that they were made in 2021. They are not new batteries as stated in the sale ad! I would have never purchased the GEM if I knew the batteries would have to be replaced. That's an additional expense of more than $2,500.00 that I don't have! So, because Mr. Bourne misrepresented and lied about the condition of the GEM car he sold me, I've got 3800.00+ tied up in a GEM car that I can't drive nor can I sell because it won't run. Someone would be ****** to buy a GEM car with dead batteries! DUH!

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