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Business Profile

Heating and Air Conditioning

Davis Heating & Air Conditioning Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an issue on an air conditioning unit in our vacation rental home. Davis was the installer of the unit and were contacted by our property manager. Their response was that it would be some time before they could send someone. At the time we had guests in the home and they began complaining about it only blowing hot air. Because there was a potential to lose our guests, we needed it serviced as soon as possible. After a day or two, Davis still failed to send a technician to mitigate the issue. At our cost, we had to obtain an outside tech, in hopes of finding the actual problem, asap. He found the issue was a severe leak. He also verified the part was still under warranty and provided the part number and unit serial number. Davis was contacted and they stated they still needed to send a tech, which wouldn't happen for another day or two. Once they did show, they agreed the part needed to be replaced and that it was under warranty. We spoke with ****** at Davis' office who assured us the part was ordered and that would arrive Friday or Monday. It did not arrive either day. Now it was to show on Tuesday or Wednesday. We inquired about a tracking number and they could not provide one. In the meantime, we checked Mitsubishi stock, spoke to two other techs and found the part is readily available. I pressed the issue with Davis and they said, "it just arrived today in Lexington", although we had contacted the facility and they stated they had stock of that part. We had to pay for a driver to drive over 80 miles one way to pick up the part so it could be installed immediately. This all took place from 7/5-7/21/23. We know the part was not ordered an feel it was due to our not being local residents. Additionally, we lost nearly $15,000 in cancelled reservations due to this prolonged issue that should have been resolved much sooner.

Davis Heating & Air Conditioning Company is NOT a BBB Accredited Business.

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