Complaints

This profile includes complaints for Smith Monument Works Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smith Monument Works Inc.

  1159 North Highway 1247 Somerset, KY 42503

• 

  Smith Monument Works Inc.

  PO Box 356 Somerset, KY 42502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business since 7-12-12 with Smith Monument Works. My last transaction was 7-17-23 for which I paid by check and ***** cashed. I have had 5 transactions with him and all were fine. My last purchase was a bench for my husband’s grave. I paid in full and he said it would be set by fall. Here it is winter and nothing yet. I went to his shop 8 weeks ago and he said the pieces were already cut. 2 weeks ago I returned to his shop and he blames it on Covid 19 and lack of employees. He couldn’t even give me an idea of when the memorial bench will be installed. I told him I wanted my money although I knew I couldn’t get a refund because it wasn’t set. I am very aggravated with not getting it set when he said he would. And he had the audacity to say a customer has a vinegary attitude. Yes, maybe I do. But I am fed up. I also need another stone made but he will not get my business.

  Business Response

  Date: 12/07/2023

  “he said it would be set by fall. Here it is winter and nothing yet.”

  It was fall the last couple of times Mrs Owens was here yelling at me. It was fall when she filed this complaint. It’s fall today. 

  Customer Answer

  Date: 12/11/2023

  
  
  

  
  Subject: I talked with ***** ***** of smith Monument works and he has asked me to dismiss the complaint and he will set the bench monument. So, therefore, please dismiss my complaint. Thank you.
  

  
  
  
   
  
  
  
  Sincerely,
  
  
  
  ***** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ********* ******** am helping my mother ******* **** who is 87. and has health issues. i am the daujghter who took my mother to Smith monument to get them to place the date of death of my father which happends to be 4/21/2022. a check was given to them on may 13 and cemetery lettering order was completed. $180.00 check was given to them on this date and was cased by them on this same date as per cancelled checks show in mom' acct. it has been 4 and 1/2 months since then and the date of death has yet to placed on the headstone. even at having to train someone to help him and being behind i hardly think that it would take this long ( My aunt waited on this same people to put the date of death on my other aunts head stone for over a year and my uncle went with receipt in hand and got money back for their issue of another aunts same issue. had to go to another place and they have the date on it in no time.. told my mother i wasnt waiting a yr to have dads date of death put on headstone.l i have tried calling them and a cell # ************ and left message no answer has come./ invoice #*****.. the actual headstone came from them over 20 years ago and he had verification of this in his recordsl.`

  Customer Answer

  Date: 10/24/2022

  i finally got ahold of smith monument, and the fellow told me that he had received my complaint letter from the bbb, and that he had not had time to replay to it. as he was out sick. but he was stumbling all over his words while talking to me, he kept referring to doing the work in the spring and the fall of the year. but, the things is like i said in my complaint that it took him over a  yr and he had not gotten the date of death on my aunt on her headstone, and it has already been 5 months on dads date. he is not running an efficient bussiness, he told me that he already had the stencil made to put the date on the headstone. and even if he gave us a refund it would not be for the full amount, so i told he he needed to get his work done then.and done right. he seemed angry on the phone.  you know even with having to train someone and getting caught up on a back lot you would think that after a year and a half that they would have things under control by now.

                                                                                                                                                                                                                                                                                                                        sincerely, 

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