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Business Profile

Wireless

Premium Wireless

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a charging cord for my phone on Jan 26 around 2 in the afternoon in Georgetown Ky ******** and 2 Premium employees approached me and asked me if I would like a new phone I told them that I had a phone and they said No this one is Free. I said that nothing is Free and they said Oh yes Its free all you have to do is pay the Taxes on the phone. They presented me with a new I phone 14 and spent about 2 hours changing my information on my old phone to the new phone working with * ****** (my carrier) I paid the taxes and they sent me on my way. I still have the receipt.. After I got my Phone bill from * ****** they had put me on another plan and it was costing me 82 Dollars more a month and I was having to Pay for the phone they said was free. I have been trying to fix this problem with Premium and * ****** and no body want's to help I even spoke to the lady that gave me the phone (her name was ******) and she said no phone is Free. and that she did not remember me....

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