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Business Profile

Building Contractors

Premier Builders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Premier Builders on August 20, 2021 to install a fence at my home in Ashland, KY. I paid $14,788 for the materials and Premier Builders said the order would be delivered in 3 weeks. However, delays occurred and the materials did not become available to Premier Builders until Jan 13, 2022. At that point, the owner ***** ****** said he would have the materials delivered to his shop (Jan 20). After not hearing back, I contacted him:
    * Feb 18 - "I'll call today and find out delivery date"
    * Feb 26 - "I'll get with you this week and let's make a plan for a start date"
    * Mar 25 - "I'll call you Monday (Mar 28) with a start date"
    * Mar 28 - (start date) - "I think so, waiting on a call back, will call you"
    * Mar 29 - no returned text
    * Mar 30 - "I got sick... as soon as I feel better"
    * Apr 6 - "Next week looks good, so I'll get you a start date"
    * Apr 20 - no returned text
    * Apr 21 - no returned text.
    I call his CFO since ***** is refusing to contact me, I am seeking legal action. ***** calls back within 2 hours and says had been in a bad cell area (for a month?).
    * May 9 - shows up at my house - first time since Aug (9 months ago)
    * says back yard is too steep for fence ordered, needs to change poles
    * May 10 - "should know by tomorrow"
    * May 16 - "waiting on fence prices"
    * May 23 - no returned text
    * Jun 2 - after 8 more days of no communication - I place a call - he sends me prices (took 3 weeks)
    * Jun 15 - no communication for 2 weeks - I call - "my guys have Covid"
    * Jun 21 - after another week of no communication - he says guys will be there soon
    * Jun 23 - 2 guys work for 3 hours set 4 posts
    * Jun 27 - said one of their workers died - will be back soon
    * Jul 6 - no communication for 9 days - call and leave message of seeking legal action
    * Jul 7 - "my guys will be there today, sorry for delay"
    Workers build concrete forms July 12-13, nothing since. In 25 days, it will be 1 YEAR since I gave him $14,788 and I never seen evidence he has my fence.

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