Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mike F******** with A.R.T.S was contracted to complete a hall bath remodel on 7/9/22 for $9265. Mike has done a lot of work with us and we previously had no issues with him at all. Mike made a mistake on the shower hand held measurements and had to tear into the wall behind the bathroom. He did not tell me about this mistake but I discovered on my own when I found the drywall on the floor. I have record of the conversation.
  
  Mike stated that he needed to order a special piece as he had made a mis calculation and this would enable to finish it or if it did not work he would have to re open the wall and fix the plumbing correctly.
  
  Mike had a hernia surgery on 9/2/22 and was unable to finish the work but was to return after recovery to finish it up so that we may utilize the bathroom and guest bedroom again.
  
  I contacted Mike on 8/2/22 to see how he was doing and set up a time to complete the work and odds and ends left. Mike replied that he had forgotten about it.
  
  Mike was contacted again on 8/14/22 asking when he was coming? He replied that he could come this weekend. We prepared everything but he never showed and never called.
  
  Mike was contacted again 8/27/22 but no reply.
  
  Mike was contacted again on 11/1/22 but no reply.
  
  Mike was sent notice by text 11/1/22 of seven day deadline or risk of lawsuit.
  
  We are unsure why Mike will not come back to finish the work. We had no problems, fights, or issues before the surgery and we have used him for countless other projects.
  
  We require that the job be finished promptly and all other odds and ends finished.
  
  Masterbath window grout not completed
  closet rail is missing
  guest bedroom wall fixed
  
  Here is the dates I paid him for the hall bathroom. I have digital record on venmo if required.
  7/8/22 $1000
  7/15/22 $1500
  7/16/22 $264.60 materials ( no receipts provided)
  7/21/22 $3000.00
  7/28/22 $2000.00
  8/4/22 $ 542 material (no recipes provided)
  8/5/22 $ 1765..00 PAID IN FULL

  Business Response

  Date: 11/16/2022

  I have responded to *** *******. I paid for a plumber to install shower handheld and also sent an installer from my company to do all other touch ups and repairs. All work was completed on our before 11-11-22

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

  Customer called BBB 12/19/22 and stated yes the business came out but the job is not completed.

  Customer Answer

  Date: 12/22/2022

  PAID IN FULL  ( I have record of all timely payments made to Mike if needed)
  
  11/21/21  2nd floor flooring $4650
  
  11/28/21  2nd floor flooring $1442
  
  12/30/21  Closet built in’s   $7250
  
  3/28/22    Master bath         $14250
  
  6/2/22       Master add ons   $5615
  
  8/5/22       Hall Bath Add ons $2320
  
  8/22/22      Master hallway        $ 700 add on 
  
   8/5/22 TOTAL PAID IN FULL 44,792
  
   
  Mike F******** with A.R.T.S was contracted to complete a hall bath, master bath, closets in all rooms.  Mike has done a lot of work with us and we previously had no issues with him at all.  Mike made a mistake on the shower hand held measurements and had to tear into the wall behind the bathroom.  He did not tell me about this mistake but I discovered on my own when I found the drywall on the floor.  I have record of ALL  conversations.
  
  We are very concerned should we have any problems in the future that now we have no warranty on any of the work as he is unreliable and not worth of BBB accreditation.
  
  Mike stated that he needed to order a special piece as he had made a mis calculation and this would enable to finish it or if it did not work he would have to re open the wall and fix the plumbing correctly.
  
  9/8/22-Mike had a hernia surgery on 9/8/22 and was unable to finish the work but was to return after recovery to finish it up so that we may utilize the bathroom and guest bedroom again.
  
  10/2/22-I contacted Mike on 10/2/22 to see how he was doing and set up a time to complete the work and odds and ends left.  Mike replied that he had forgotten about it. 
  
  10/14/22-NO CALL NO SHOW-Mike was contacted again on 10/14/22 asking when he was coming?  He replied that he could come this weekend.  My wife cancelled her plans to make sure she was there.  We prepared everything but he never showed and never called.
  
  10/26/22-Mike was contacted again 10/26/22 and he said he was trying to find a time.
  
  11/1/22-Mike was contacted again on 11/1/22 but no reply.
  
  11/1/22-Mike was sent notice by text 11/1/22 of seven day deadline or risk of lawsuit with a list of unfinished issues.
  
  11/10/22- NO CALL NO SHOW until last minute- Mike said that a plumber would come 11/10/22 and my father cancelled his plans on VETERENS DAY to go to my son’s school however he did not come and we waited all day for his arrival.  When I text Mike he called the plumber last minute and he arrived.  Plumber confirmed he was called at last minute but Mike lied and said this was not what happened.  He installed the part making it operational but no silicone was used. 
  
  11/12/22 -Some random guy came and attempted to fix the damage done to the wall by Mike but did a poor job.  He didn’t not grout the window only used caulk.  We paid a premium price for top notch work and now he is changing to poor work after we paid a premium price.  
  
  We are unsure why Mike will not come back to finish the work.  We had no problems, fights, or issues before the surgery and we have used him for countless other projects.
  
  We require that the job be finished promptly and all other odds and ends finished.
  
  Masterbath window grout  not completed———caulk was used and not grout
  
  closet rail is missing and I cannot hang up my clothes—NOT COMPLETED
  
  guest bedroom wall fixed- COMPLETED POORLY and not acceptable
  
  paint touch ups on ceiling and walls and there are areas that were not fixed properly and already cracking and coming apart.- NOT COMPLETED
  
  I am losing my patience and will be taking the next step soon If this is not rectified quickly and at the high quality standard we paid for. 
  
  sincerely, 
  
  ******* ******* 

  Customer Answer

  Date: 01/09/2023

  Customer called BBB 1/9/223 and stated he has not heard from the business since his December 22 rebuttal.