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Business Profile

Moving Services

Chuck's Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transactions: May 31 through June 3

    Total Amount Paid: $2830

    Chuck's Express committed to moving my 1500 square foot apartment.

    He did not prepare adequately for the move. He did not have enough competent people to do the move. In the process of moving my things, many valuable items were damaged. They were not blanket wrapped properly. I have contacted Chuck several times about how to handle this & he has not responded to any of my communications. I do have a record of communications that he never responded to as well as call logs.

    I have the cancelled checks as proof. He refused to give me an accounting or invoice for the move. I have a witness that will verify this. He also complained about not be able to hire enough good people, forcing his people to work over 12 hour days consecutively.

    I am including a few photos of the damages. I have many more, but cannot include all of them due to the limit placed on uploading files.

    I would be happy to send more.

    Thank you for your help in resolving this issue,
    ******* ******

Chuck's Express is NOT a BBB Accredited Business.

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