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Business Profile

Landscape Lighting

Trimlight Cincinnati

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Lighting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023 had TrimLight Cincinnati installed a TrimLight system to our home with a lifetime warranty for the system. Upon purchase we were informed that the warranty would cover the product and labor related to any issues we may have. We haven’t had to use the warranty until this year (2025). The person who came to do the warranty repairs told us there would be no charge for the fix. We then had to call them two more times for warranty work in the following month and half for similar issues. After the work has been completed and being told initially that there was no charge, the company is now stating that there is a charge for the warranty work. The company never informed me up front that there would be a charge for the work therefore I never had the opportunity to approve or deny the work/payment. I have tried to resolve this directly with the company and it has been difficult. They refuse to take phone calls and will only communicate via text message. Initially it appeared as though they were using a chat bot. Now it appears there is a human behind the messages, however there is continued refusal to talk on the phone to resolve this issue.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received lights in September, we have asked repeatedly to receive warranty information and also would like guidance on the app (as it is not fully fuctional) we were promised a user friendly app and a 30 year warranty (without paperwork that warranty is null and void) the owner has acknowledged my emails by sending a ******* tutorial, If he cannot send someone out here (that has not cancelled on us twice) we would like the app to be updated to user friendly (as we cannot set the lights correctly, and it constantly resets every time we open the app, there is no saved settings. It keeps reverting back to default and also need warranty information when we sell our house so the new owners have the warranty for 30 years (led are only good for 10 years) if they cannot send someone out to help us, we would like all of our accurate warranty information as well

Trimlight Cincinnati is NOT a BBB Accredited Business.

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