Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to the business multiple times during the week of 3/31 regarding my car, and not once was I informed of the base towing fee of $425 until Friday, 4/4. I explained repeatedly that I’m a student with limited funds, yet the business only accepts cash—which felt predatory given the unexpectedly high fees and lack of payment flexibility.
  
  Over the phone, I was subjected to unprofessional and demeaning comments about my financial situation. The owner mocked my inability to afford full coverage insurance and accused me of “whining and complaining” when I simply expressed concern about the growing bill. I was made to feel ashamed for advocating for myself.
  
  I was also charged a $50 “unloading fee” when the car was dropped off—even though no one helped unload anything.
  
  On April 8, I drove 4 hours to pick up my car and stayed in communication the entire time. My original ETA was 6:06 PM. Even though the shop closes at 6 PM, I called ahead and was told that was fine. At 5:45 PM, I called again and was told it was still okay because the staff member’s last client was scheduled for 6:30 PM.
  
  Due to traffic (which was out of my control), my ETA kept shifting slightly—6:25, 6:35, and finally 6:59 PM. I kept updating them and was just 20 minutes away when I called again at 6:35 PM. This time, the owner answered, and although he initially said I could still come if I paid the secretary’s overtime rate of $50 (which I agreed to immediately), he revoked the offer moments later and told me not to come at all. He told me she “has a life” and that I “should’ve left earlier.”
  
  Despite all my communication, efforts to cooperate, and even offering to pay extra, I was forced to turn around after a 4-hour drive—and now face an additional $45 storage fee simply because the owner chose to go back on his word.