Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a loyal customer of the business for years, plenty & multiple orders no previous issues. Recent purchases have arrived damaged, in transit / careless packaging, description of multiple ( lot ) item in picture then send only 1, stating they are not responsible for their own site description for products they list per ***** Customer support but as we are speaking about the items they correct the posting but state we are not responsible for errors!?
  
  Multiple rifles & surplus item arrived damaged, not as described / non operational / missing parts- contacted Centerfire Systems to notify why transfer not completed /notify items arrived damaged or not as described.
  
  Now they have stated that I have complained about every purchase for years, not true & only the rifles damaged but expect you to still accept it or poorly packaged / shipped with free shipping items but was charged for shipping & the item damaged. I have never had an issue with this business great experience but now. ***** who stated they are not responsible for any errors in their listing & they will not honor. I have dealt with the manager ***** in recent transaction as it took 2 months to get a return label with multiple excuses on why they have yet to provide label. Excuses -they are behind, will get to you, email with return label attached with nothing attached more than a couple of times.
  Now I purchased a kit on web page, canceled my order stating we have decided to cancel your order due to pattern of frequent returns, we have decide to limit further transactions to manage the risks. This is a clear pattern of business expecting a customer to accept a product they clearly did not carefully pack -damaged in transit & expect you to accept it, or read and see a description but what you get is not what you paid for. As per the reply from the business this is clear retaliation of bringing to the attention of only expecting to get hat you paid for vs you got what you got accept it.

  

  Business Response

  Date: 05/03/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the negative experience you encountered with your recent purchases. We understand the frustration of receiving damaged items and discrepancies in product descriptions, and we regret any inconvenience this may have caused.

  
  Upon reviewing the complaint, I personally spoke with *****l to address the issues he raised. Our conversation focused on finding a resolution and improving his future shopping experience with us. We agreed that I would personally oversee his orders to ensure they are thoroughly reviewed before shipping. Our last conversation was on April 29th, 2024.
  

  
  I assured *****l that we take customer satisfaction seriously, and we have taken steps to address the issues he experienced. Feedback is invaluable to us, and we are committed to continuously improving our processes to prevent similar issues in the future.

  
  Customer satisfaction is our top priority.

  Good day,

  ***** ***
  Owner, Centerfire Systems

  Customer Answer

  Date: 05/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********
  

  
  

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